Sieaira Moon
Warrensburg
Summary
Dynamic leader with a proven track record at Culvers Franchising System, enhancing team performance and customer satisfaction through expert training in food safety and exceptional customer service. Skilled in cross-training and team development, I excel in creating engaging learning environments and fostering employee engagement. Achieved significant improvements in service delivery and team agility, demonstrating strong problem-solving and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Team Trainer
Culvers Franchising System
06.2024 - Current
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered feedback to decision-makers regarding employee performance and training needs.
CMT
Mooreview
12.2023 - 06.2024
- Actively participated in quality improvement initiatives aimed at enhancing patient outcomes and overall satisfaction levels.
- Reduced errors in medication administration with thorough documentation and verification processes.
- Consistently met or exceeded performance expectations as outlined by supervisors, demonstrating commitment to excellence in CMT practice.
- Developed strong relationships with colleagues across various disciplines, facilitating effective collaboration on complex cases.
Manager
Mcdonalds, PDI FOODS
06.2016 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Hiset - Business Management
Columbia College
Columbia, MOSkills
- Compliance requirements
- Task delegation
- Staff training
- Employee presentations
- Performance monitoring
- New employee training
- Training delivery
- Group dynamics
- Course development
- Assessment tools
- Feedback techniques
- Compliance standards
- Learning styles
- Employee engagement
- Product demonstrations
- Cross-training
- Cross-training skills
- Active listening
- Team development strategies
- Customer service
- Problem-solving
- Time management
- Cleaning and sanitation
- Workplace safety
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Decision-making
- Food safety
- Cash handling
- Kitchen sanitation
- Safe food handling
- Sanitation and cleaning
- Team building
- Lesson planning
- Task prioritization
Timeline
Team Trainer
Culvers Franchising System
06.2024 - Current
CMT
Mooreview
12.2023 - 06.2024
Manager
Mcdonalds, PDI FOODS
06.2016 - 04.2022
Hiset - Business Management
Columbia College
Similar Profiles
Hannah PetersHannah Peters
Crew Chief at Culvers Franchising SystemCrew Chief at Culvers Franchising System
Kayla AndrewsKayla Andrews
Front of house employee at Culvers Franchising SystemFront of house employee at Culvers Franchising System
Aaron SanchezAaron Sanchez
Cashier at Culvers Franchising SystemCashier at Culvers Franchising System