Shontay Hebb
Florissant
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Physician Liasion
SSM Health DePaul Hospital - St. Louis
Bridgeton, MO
12.2004 - Current
- Developed effective communication, and interpersonal skills, which were used for interacting with people of all different backgrounds and cultures.
- Provide communication between physicians and hospital staff, ensuring accurate transfer of patient information via fax or through EHR system.
- Increased physician satisfaction by addressing concerns and providing timely feedback on patient medical records.
- Responsible for the Suspension of Privileges process for delinquent medical records of practitioners.
- Provide continuous costumer service via fax or phone to support the continuation of care of patients.
- Support providers by answering questions and addressing comments regarding the completion of assigned deficiencies in a timely manner, and/or routing to the appropriate persons in order to optimize physician satisfaction.
- Ensures that physician auto-populated deficiencies have been accurately assigned in order to optimize physician satisfaction.
- Perform follow-up procedures on coding work queues to ensure all records are coded in a timely manner.
- Provides daily reconciliation of deficiencies sent to health information management for review through the review of reports in the electronic health record.
- Performs other duties as assigned.
- Identifies providers that meet suspension criteria according to the Medical Record Completion Policy and Medical Staff Bylaws, Rules and Regulations
Health Information Analyst
Optum, UnitedHealth Group
St Louis, MO
02.2022 - 12.2023
- Developed effective communication, and interpersonal skills, which were used for interacting with people of all different backgrounds and cultures.
- Provide communication between physicians and hospital staff, ensuring accurate transfer of patient information via fax or through EHR system.
- Increased physician satisfaction by addressing concerns and providing timely feedback on patient medical records.
- Responsible for the Suspension of Privileges process for delinquent medical records of practitioners.
- Provide continuous costumer service via fax or phone to support the continuation of care of patients.
- Support providers by answering questions and addressing comments regarding the completion of assigned deficiencies in a timely manner, and/or routing to the appropriate persons in order to optimize physician satisfaction.
- Ensures that physician auto-populated deficiencies have been accurately assigned in order to optimize physician satisfaction.
- Perform follow-up procedures on coding work queues to ensure all records are coded in a timely manner.
- Provides daily reconciliation of deficiencies sent to health information management for review through the review of reports in the electronic health record.
- Performs other duties as assigned.
- Identifies providers that meet suspension criteria according to the Medical Record Completion Policy and Medical Staff Bylaws, Rules and Regulations
Mail Processing Clerk
United States Postal Service, USPS
St Louis, MO
08.2002 - 04.2003
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Used automated mail processing equipment to sort and collate mail.
Inventory Control Specialist
Walmart
St Louis, MO
07.2001 - 03.2002
- Used equipment like forklifts and pallet jacks to move inventory.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
Education
Associate of Applied Science - Billing And Coding
Allied Technical College
St Louis, MO05.2006
Skills
- Effective written and verbal communication
- Relationship Building
- Training and mentoring
- Relationships and rapport
- Customer Service
- Problem-Solving
- Decision-Making
- Data Entry
Timeline
Health Information Analyst
Optum, UnitedHealth Group
02.2022 - 12.2023
Physician Liasion
SSM Health DePaul Hospital - St. Louis
12.2004 - Current
Mail Processing Clerk
United States Postal Service, USPS
08.2002 - 04.2003
Inventory Control Specialist
Walmart
07.2001 - 03.2002
Associate of Applied Science - Billing And Coding
Allied Technical College