Shontay Hebb
Florissant
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Physician Liasion
SSM Health DePaul Hospital - St. Louis
12.2004 - Current
- Developed effective communication, and interpersonal skills, which were used for interacting with people of all different backgrounds and cultures.
- Provide communication between physicians and hospital staff, ensuring accurate transfer of patient information via fax or through EHR system.
- Increased physician satisfaction by addressing concerns and providing timely feedback on patient medical records.
- Responsible for the Suspension of Privileges process for delinquent medical records of practitioners.
- Provide continuous costumer service via fax or phone to support the continuation of care of patients.
- Support providers by answering questions and addressing comments regarding the completion of assigned deficiencies in a timely manner, and/or routing to the appropriate persons in order to optimize physician satisfaction.
- Ensures that physician auto-populated deficiencies have been accurately assigned in order to optimize physician satisfaction.
- Perform follow-up procedures on coding work queues to ensure all records are coded in a timely manner.
- Provides daily reconciliation of deficiencies sent to health information management for review through the review of reports in the electronic health record.
- Performs other duties as assigned.
- Identifies providers that meet suspension criteria according to the Medical Record Completion Policy and Medical Staff Bylaws, Rules and Regulations
Health Information Analyst
Optum, UnitedHealth Group
02.2022 - 12.2023
- Developed effective communication, and interpersonal skills, which were used for interacting with people of all different backgrounds and cultures.
- Provide communication between physicians and hospital staff, ensuring accurate transfer of patient information via fax or through EHR system.
- Increased physician satisfaction by addressing concerns and providing timely feedback on patient medical records.
- Responsible for the Suspension of Privileges process for delinquent medical records of practitioners.
- Provide continuous costumer service via fax or phone to support the continuation of care of patients.
- Support providers by answering questions and addressing comments regarding the completion of assigned deficiencies in a timely manner, and/or routing to the appropriate persons in order to optimize physician satisfaction.
- Ensures that physician auto-populated deficiencies have been accurately assigned in order to optimize physician satisfaction.
- Perform follow-up procedures on coding work queues to ensure all records are coded in a timely manner.
- Provides daily reconciliation of deficiencies sent to health information management for review through the review of reports in the electronic health record.
- Performs other duties as assigned.
- Identifies providers that meet suspension criteria according to the Medical Record Completion Policy and Medical Staff Bylaws, Rules and Regulations
Mail Processing Clerk
United States Postal Service, USPS
08.2002 - 04.2003
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Used automated mail processing equipment to sort and collate mail.
Inventory Control Specialist
Walmart
07.2001 - 03.2002
- Used equipment like forklifts and pallet jacks to move inventory.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
Education
Associate of Applied Science - Billing And Coding
Allied Technical College
St Louis, MO05.2006
Skills
- Effective written and verbal communication
- Relationship Building
- Training and mentoring
- Relationships and rapport
- Customer Service
- Problem-Solving
- Decision-Making
- Data Entry
Timeline
Health Information Analyst
Optum, UnitedHealth Group
02.2022 - 12.2023
Physician Liasion
SSM Health DePaul Hospital - St. Louis
12.2004 - Current
Mail Processing Clerk
United States Postal Service, USPS
08.2002 - 04.2003
Inventory Control Specialist
Walmart
07.2001 - 03.2002
Associate of Applied Science - Billing And Coding
Allied Technical College
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