Shivangi Chaudhry
Montevideo
Summary
Site Reliability Engineer with 8+ years of experience in optimizing system performance and reliability in cloud environments. Expertise in bridging development and operations through SRE principles. Specializes in automating infrastructure, enhancing observability, and leading incident response to minimize downtime and maximize operational excellence.
Overview
10
10
years of professional experience
Work History
Sr Site Reliability Engineer
Sabre
Montevideo
02.2024 - 02.2026
- Managed and executed security patching and deployments on Linux servers for multiple clients in on-premises and cloud environments.
- Designed and implemented log-based alerting in GCP using Cloud Logging and Cloud Monitoring, configuring alert thresholds and notification channels to proactively detect issues and ensure high availability of production systems.
- Automated routine tasks to improve application performance and reduce manual effort.
- Implemented and maintained CI/CD pipelines and IaC for build and application deployment processes, automation, and monitoring.
- Familiarity with containerization and orchestration ( Kubernetes).
- Managed production incidents end-to-end, led incident bridge calls, conducted detailed Root Cause Analysis (RCA), implemented mitigation steps and permanent fixes, and prepared postmortem reports to enhance system reliability.
- Facilitated migration of Linux RHEL7 to Rocky8 for 15+ customers, ensuring minimal downtime and seamless transition.
- Implemented dashboards using Zabbix and ELK, increasing issue detection speed by 30%.
- Followed ITIL best practices and Change Management workflows using tools such as ServiceNow and Jira.
Platform Engineer
Verifone
Montevideo
07.2022 - 01.2024
- Contributed to requirement gathering, including test planning and the development of the onboarding application for SRE support from Engineering.
- Configured and managed Zabbix, AppDynamics, SHP, and ELK stack for application monitoring. Setted up alerts and dashboards to proactively detect issues and improve system reliability
- Independently worked on production releases and handled the migration of the application from on-prem to cloud.
- Prioritized production issues post-release and triaged to Dev team, ensuring timely resolutions.
- Reviewed load test results prior to Prod deployment and conducted smoke test/PPV to validate application stability.
- Participated in 24/7 on-call rotation, driving MTTR improvements and incident response readiness.
Site Reliability Engineer
Tata Consultancy Services
Montevideo
07.2016 - 07.2022
- Conducted root cause analysis of production incidents, delivering actionable recommendations to prevent recurrence and enhance system reliability.
- Ensured adherence to SLAs for performance, availability, and scalability of infrastructure.
- Served as application SME, facilitating daily scrum calls to align Onshore, Offshore, and Nearshore teams on project progress.
- Managed BAU tasks using JIRA, ServiceNow, Confluence, Postman, Bruno, IntelliJ, Git, and Microsoft tools to streamline operations.
- ITSM knowledge and on-call support.
Education
Bachelor of Science - Computer And Information Systems
Meerut Institute Of Engineering And Technology
06.2016
Skills
DevOps Tools: Jenkins, Bitbucket, Git, Armada, JFrog, Nexus
IaC and CM Tools: Terraform, Ansible, Puppet
Cloud: GCP and AWS
Monitoring Tools: Zabbix, AppDynamics, ELK, Splunk, Prometheus and Grafana
Database management: MSSQL, Oracle
Certifications: Azure Fundamentals AZ-900, Azure Data Fundamentals DP-900, Associate Cloud Engineer (GCP)
Accomplishments
Certification of recognition for demonstrating your commitment and excellence to delivery from
Humana Director – Pharmacy
Humana Director – Pharmacy
Timeline
Sr Site Reliability Engineer
Sabre
02.2024 - 02.2026
Platform Engineer
Verifone
07.2022 - 01.2024
Site Reliability Engineer
Tata Consultancy Services
07.2016 - 07.2022
Bachelor of Science - Computer And Information Systems
Meerut Institute Of Engineering And Technology