Shivan Zewki

• Delivered exceptional customer service, addressing concerns and resolving issues promptly.
• Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures
• Developed strong relationships with customers for repeat business and referrals.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Streamlined sales process with efficient organization of client information and follow-up communications.
• Increased dealership revenue through effective negotiation and closing techniques.
• Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
• Collaborated with management to develop sales strategies and achieve monthly targets.
• Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
• Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
• Developed successful sales strategies to maximize customer satisfaction and profit.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Achievements:

I commenced my career in automotive sales without prior experience and have rapidly developed my sales expertise. My overall closing rate currently stands at 37% with a 50% visit-to-delivery rate after eight months. Furthermore, I have surpassed my sales targets for the past two months, achieving a 44% closing rate.

• Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
• Maintained positive relationships with customers using good communication and follow-through abilities.
• Boosted revenues by upselling and cross-selling products to new and established customers.
• Collaborated with customers to identify needs and provided catered solutions

Achievements:

In my first year, i surpassed sales targets, achieving top-three salesman status for four consecutive quarters by doing the following...

• Maximized sales through effective territory management and strategic route planning.
• Developed and implemented promotional strategies to boost sales and customer loyalty.
• Expanded client base by consistently seeking out new opportunities for sales growth.
• Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Spearheaded innovative approaches to resource allocation and strategic planning.

Achievements:

I directed a team of 41 personnel across three separate locations. Our company initiated a one-year parking contract with Chase Park Plaza, with an option for renewal contingent upon successful implementation. Following a year of operation, my team exceeded expectations, securing a six-year contract extension. This success was attributed to substantially improved profit margins compared to previous providers. We achieved a 23% profit increase within the first year.