Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shirtoyia Blade

St Louis

Summary

I am a very Friendly Energetic confident and reliable definitely a caring qualified applicant with over 10 years of experience including warehouse, customer service work from home(Remote), call center, retail and Gas Station experience which includes (Assistant Manager experience) I am Committed to providing excellent customer service skills. Skilled in Order fulfillment , shipping/receiving, and problem solving to ensure the customer satisfaction and efficient warehouse processes. I also have experience in stocking and sorting packages, packing packages, pallet jacks unloading and loading merchandise on or off the truck. Great with handling high call volume and active listening and I have a very strong work ethic under pressure including upselling. I have experience in alot of different areas and I have always had passion for communicating and interacting with different people especially to fulfill there needs.

Overview

14
14
years of professional experience

Work History

Warehouse Worker

Amazon
06.2023 - 02.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Customer Service Representative

Spectrum Call Center
02.2021 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.

Assistant Manager

Mobil Gas Station
03.2018 - 01.2021
  • Scanned customers items and checked them out at cash register, Count the money in safe deposit money into bank account
  • Count lottery tickets
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Warehouse Worker

FedEx
01.2017 - 10.2018
  • Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
  • Collaborated with team members to sort large volumes of packages quickly and accurately.
  • Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
  • Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Demonstrated flexibility by adapting to changes in work schedules during peak holiday seasons or unexpected events.
  • Reduced package misplacement incidents with vigilant monitoring and sorting.
  • Enhanced package sorting efficiency by meticulously organizing parcels according to their destinations.
  • Participated in weekly meetings to discuss improvements in sorting process, contributing valuable insights.

Overnight Stocker

Walmart
02.2011 - 06.2015
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Maintained neat, organized stockroom free of hazards.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Stocked designated items on shelves, end caps and displays.
  • Kept work areas neat, clean and free from debris.
  • Recorded daily activities for inventory control.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.

Education

Associate Degree In Nursing - Nursing

St.Charles Community College
St Louis, MO

High School Diploma -

Sumner High School
St Louis, MO
05.2009

Skills

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Order picking
  • Loading and unloading
  • Clear communication
  • Sorting and labeling
  • Material handling
  • Problem-solving
  • Pallet jack handling
  • Shipping and receiving
  • Order fulfillment
  • Customer service
  • Data entry
  • Customer support
  • Problem-solving skills
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Cash handling
  • Training experience
  • Payment processing
  • Product knowledge
  • Appointment scheduling
  • Complaint resolution
  • Answering questions
  • Call control
  • Customer communications
  • Communicating with clients
  • Call center operations
  • Call handling
  • Computer skills
  • Understanding customer needs
  • Calm and professional under pressure

Timeline

Warehouse Worker

Amazon
06.2023 - 02.2025

Customer Service Representative

Spectrum Call Center
02.2021 - 05.2023

Assistant Manager

Mobil Gas Station
03.2018 - 01.2021

Warehouse Worker

FedEx
01.2017 - 10.2018

Overnight Stocker

Walmart
02.2011 - 06.2015

Associate Degree In Nursing - Nursing

St.Charles Community College

High School Diploma -

Sumner High School

Similar Profiles

CREATE PROFILE
Shirtoyia Blade