Shirley Burke
Marionville
Summary
Dedicated Supervisor knowledgeable about best practices in field, especially effective leadership strategies to motivate employee performance and job satisfaction. Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance.
Successful [Job title] over [Number] years at driving critical organizational change through research, optimization and systems development. Hands on conferences with employees and management to address problems by establishing improved procedures. Adeptly navigates internal control restrictions and calls-to-action to reduce negative impact on business operations. Contributes to streamlined processes and maximized resource utilization.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Motivated Program Supervisor adept at accomplishing program objectives through effective staff training and supervision. Prepared to apply 25 years of experience in program operations.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Benefit Program Supervisor
State of Missouri
Jefferson City
06.2007 - Current
- Provided leadership, guidance and supervision to staff members.
- Complete Case review to ensure Quality of Work.
- Monitor Staff productivity.
- Monitor Multiple Systems to ensure staff workflow and times.
- Complete reports
- Meet with Staff as needed about the workflow, availability, performance and any questions they have.
- Developed, implemented and evaluated program policies and procedures.
- Facilitated team meetings to discuss progress on projects and initiatives.
- Developed strategies for improving program efficiency and effectiveness.
- Resolved conflicts between staff members in a professional manner.
- Attended conferences related to program topics or goals.
Income Maintenance Caseworker
Department of Social Services
Jefferson City
02.1997 - 06.2007
- Performed preventative maintenance on equipment and machinery to ensure proper operation.
- Conducted regular inspections of facility infrastructure and equipment to identify potential problems.
- Replaced worn out parts, lubricated moving parts, and tightened connections to restore functionality.
- Repaired electrical wiring, plumbing fixtures, and other mechanical systems as needed.
- Assisted in the installation of new equipment according to manufacturer instructions.
- Performed routine cleaning tasks such as scrubbing floors, dusting surfaces, and emptying waste receptacles.
- Responded quickly to emergency repair requests from staff or customers.
- Operated a variety of hand tools and power tools for various maintenance activities.
- Maintained accurate records of all repairs performed and materials used for future reference.
- Ordered necessary supplies from vendors when existing inventory was insufficient.
- Ensured that work areas were safe by following established safety protocols at all times.
- Identified potential hazards in the workplace and implemented corrective measures accordingly.
- Disassembled malfunctioning machines using appropriate tools and replaced defective components with new ones.
- Followed blueprints or plans during the installation process to ensure accuracy of results.
- Provided technical support to staff members regarding the use of specialized equipment.
- Monitored stock levels for spare parts and ordered new items when needed.
- Investigated fraud or abuse in cases related to public assistance programs.
- Conducted home visits to verify information on applications.
- Developed case plans with clients to address their individual needs.
- Advised clients on how best to use their benefits in order to improve their quality of life.
- Negotiated payment arrangements when necessary between agencies or creditors.
- Attended court hearings as an advocate for the agency's interests.
- Assisted in developing strategies designed to reduce welfare dependency among families.
Energy Assistance Technician
Department of Social Services
Jefferson City
09.1995 - 05.1997
Education
High School Diploma -
Van Buren District
Van Buren, MO05.1986
Some College (No Degree) - LPN
Red River Vocational
Camden, ARSkills
- Staff Training
- Reporting Requirements Understanding
- Staff Training Experience
- Document Management Skills
- Case review BPT work and Conference when needed
- Monitor Staff in Multiple Systems
Certification
State of Missouri Insurance Producer License - Medical and Life
State of Missouri Notary Public certificate
Timeline
Benefit Program Supervisor
State of Missouri
06.2007 - Current
Income Maintenance Caseworker
Department of Social Services
02.1997 - 06.2007
Energy Assistance Technician
Department of Social Services
09.1995 - 05.1997
High School Diploma -
Van Buren District
Some College (No Degree) - LPN
Red River Vocational