Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shiloh Smith

Urich

Summary

Customer service professional prepared for leadership role in operational management. Proven track record of improving team efficiency and ensuring high standards of customer service. Known for strong collaboration and adaptability in dynamic environments. Skilled in conflict resolution and staff training with results-driven mindset.

Experienced with managing daily operations and supporting senior management in fast-paced environment. Utilizes strong organizational and multitasking abilities to maintain smooth workflows. Track record of effective communication and team leadership, ensuring consistent service quality and operational efficiency.

Qualified [Desired Position] with solid background in supporting daily operations and enhancing team productivity. Demonstrated success in streamlining processes and fostering positive work environment. Proven ability to handle customer inquiries and resolve issues efficiently using effective communication and problem-solving skills.

Experienced management professional prepared to excel in this role. Strong focus on team collaboration and achieving results. Reliable and flexible with changing needs. Skilled in leadership, problem-solving, and effective communication. Employers value adaptability, accountability, and strategic thinking.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Second Assistant Manager

Casey's
01.2024 - Current
  • Supported store manager in training new employees, fostering a positive work environment for team development.
  • Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
  • Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
  • Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
  • Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
  • Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
  • Enhanced communication between staff members by organizing regular team meetings to discuss updates and address concerns.

Office Manager

Window Depot KC
01.2022 - 08.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Education

High School Diploma -

Senior High
Billings, MT

Skills

  • Customer service focus
  • Delegation
  • Marketing
  • Employee engagement
  • Customer service
  • Time management
  • Multitasking and organization
  • Team leadership
  • Team collaboration

Timeline

Second Assistant Manager

Casey's
01.2024 - Current

Office Manager

Window Depot KC
01.2022 - 08.2024

High School Diploma -

Senior High
Shiloh Smith