Hi, I’m
Shilah Guardado
Joplin,MO
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. I highly enjoy helping others and will always do my best to make sure customers and/or clients are satisfied. Sales professional with a proven track record in retail environments, focusing on customer interaction and sales growth. Great at adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals. Strongly focuses on teamwork and communication in work environments.
Overview
4
years of professional experience
Work History
Spirit Halloween StoreJoplin, Missouri
Sales Associate
09.2025 - 11.2025
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty. I even inspired one customer to work at spirit.
Sonics Drive InJoplin, Missouri
Fast Food Worker
04.2022 - 03.2023
Job overview
- Maintained inventory levels by regularly checking stock and notifying management of shortages.
- Operated cash register efficiently, processing transactions and handling customer payments accurately.
- Assisted with training new team members, promoting a collaborative and efficient work environment.
- Ensured order accuracy by double-checking items before serving to customers.
- Handled customer inquiries and complaints with professionalism, enhancing overall satisfaction.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Processed orders on POS system and accepted cash and charge payments.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Self-employeedJoplin, Missouri
Babysitter
05.2020 - 08.2021
Job overview
- Monitored children's safety during playtime and ensured adherence to safety protocols.
- Adapted activities based on children's interests to maintain high levels of engagement.
- Communicated regularly with parents regarding children's progress and daily activities.
- Encouraged creativity by providing various art supplies and facilitating art projects.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Encouraged positive behavior and manners through example and gentle guidance.
- Negotiated conflict between children, teaching resolution skills and empathy.
- Adapted activities to meet varying needs and interests of children under care.
- Ensured cleanliness and hygiene by organizing children's living and play areas.
Education
Joplin HighschoolJoplin, MO
No Degree
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Cash handling
- Flexible schedule
- Verbal/written communication
- Client service
- Retail store operations
- Cleaning techniques
- Professional demeanour
- Merchandise display
- Friendly and outgoing
Languages
English
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail.
- Music
- Graphic Design
- I have a passion for photography and editing photos.
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate.
- Photography
- Acting and Theater
- Offering time and support to shelters for the homeless, women, and animals.
- I like working with my hands and fixing things.
- I enjoy helping others and giving back to the community.
- Animal Care
- Fashion and Style
- Personal Development and Self-Improvement
Timeline
Sales Associate
Spirit Halloween Store
09.2025 - 11.2025
Fast Food Worker
Sonics Drive In
04.2022 - 03.2023
Babysitter
Self-employeed
05.2020 - 08.2021
Joplin Highschool
No Degree