Shianne Ham
Poplar Bluff
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Admitting Clerk
Poplar Bluff Regional Medical Center
Poplar Bluff
06.2022 - 12.2024
- Assisted patients with completing necessary paperwork and forms efficiently.
- Processed patient admissions and verified personal information for accuracy.
- Managed electronic health records using hospital software for data entry and retrieval.
- Responded to patient inquiries, providing clear information about services and procedures.
- Scheduled patient appointments while maintaining a professional demeanor and atmosphere.
- Collaborated with insurance companies to verify coverage and eligibility for services.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Ensured compliance with HIPAA regulations related to patient privacy rights.
- Checked patient information and insurance coverage.
- Determined charges and collected co-pays.
- Coordinated patient paperwork and charts.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Completed registrations for laboratory work, surgical procedures and radiology.
- Demonstrated ability to use multiple computer systems simultaneously while entering data accurately.
- Greeted and registered new patients, checked for accuracy of demographic information, updated existing records.
- Assisted patients in completing insurance forms and other paperwork related to admission.
- Coordinated with healthcare staff to ensure smooth patient flow and communication.
Store Manager
Dollar General
Grandin
04.2020 - 06.2022
- Managed daily store operations to ensure efficiency and customer satisfaction.
- Trained and supervised staff on company policies and customer service best practices.
- Organized inventory management to maintain stock levels and product availability.
- Implemented visual merchandising standards to enhance store presentation and appeal.
- Conducted regular safety inspections to ensure a safe shopping environment for customers.
- Developed employee schedules to optimize coverage during peak shopping hours.
- Handled customer inquiries and resolved complaints to maintain positive relationships.
- Collaborated with district management on promotional strategies and sales initiatives.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Education
No Degree Yet - Teaching
Three Rivers College
Poplar Bluff, Mo 08.2018 - 02.2020
Skills
- Customer relationship management
- Team collaboration
- Problem solving
- Data verification
- Coordinating charts
- HIPAA compliance
- Electronic health records
- Patient admissions
- Insurance verification
- Data entry accuracy
- Scheduling appointments
- Compliance regulations
- Effective communication
- Attention to detail
- Staff training
- Conflict resolution
- Patient registration
- Patient interviews
- Collecting co-pays
- Documenting changes
- Emergency room experience
- Obtaining payments
- Checking patient details
- Checking in patients
- Coordinating paperwork
- Organizing charts
- Appointment scheduling
- Records management
- Arranging paperwork
- Eligibility requirements
- Patient confidentiality
- Billing and insurance processes
- Verifying eligibility
- Admissions processing
- Reviewing patient information
- Payment processing
- Verifying insurance
- Telephone etiquette
- Patient service management
- Cash handling
- Insurance authorizations
- Multitasking Abilities
- Invoice processing
- Patient reception management
- Patient education
- Clerical support
- Health insurance processing
- Documentation review
- Taking client histories
- Payment plan options
- Office management
- Goal setting
- Microsoft Office Suite
- Medical billing
- Critical thinking
- Active listening
- Teamwork and collaboration
- Multitasking capacity
- Schedule patients
- Office administration
- Problem-solving
Timeline
Admitting Clerk
Poplar Bluff Regional Medical Center
06.2022 - 12.2024
Store Manager
Dollar General
04.2020 - 06.2022
No Degree Yet - Teaching
Three Rivers College
08.2018 - 02.2020