Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shianne Glass

Cape Girardeau

Summary

Team collaborator with skills in managing and leading. Taking control of situations, being a team player, and being a conflict solver. Experience in fast-paced environments, as well as in a field outside, looking for the small, crucial items.

Overview

5
5
years of professional experience

Work History

Shift Leader

Tacobell
Cape Girardeau, MO
04.2025 - Current
  • Supervised team members to enhance service efficiency during peak hours.
  • Assisted in training new staff on operational procedures and customer service standards.
  • Helped delegate tasks to keep a well-organized and up-to-date shift.
  • Ensured compliance with health and safety regulations within the restaurant environment.

Customer Service Associate

Lowes Home Improvment
Wentzville, MO
09.2021 - 04.2025
  • Assisted customers in product selection by providing expert knowledge on home improvement solutions.
  • Resolved customer inquiries and complaints efficiently to enhance overall satisfaction and loyalty.
  • Maintained an organized and stocked sales floor by implementing effective merchandising strategies.
  • Collaborated with team members to improve service delivery processes, resulting in streamlined operations.
  • Engaged with customers proactively to assess needs, recommend products, and promote special offers effectively.

Library Student Assistant

Kent Library
Cape Girardeau, MO
08.2022 - 05.2024
  • Assisted patrons in locating resources and using library systems effectively.
  • Managed circulation desk operations, ensuring timely checkouts and returns.
  • Organized library materials for efficient access and retrieval by users.
  • Provided support in cataloging new acquisitions and maintaining inventory accuracy.

Education

Bachelor of Arts - Anthropology

Southeast Missouri State University
Cape Girardeau, MO
05-2026

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Strong verbal and written communication
  • Training assistance
  • Team collaboration and leadership
  • Conflict resolution

Affiliations

On the FACCT (Forensic Anthropology Cold Case Team) at SEMO.

Timeline

Shift Leader

Tacobell
04.2025 - Current

Library Student Assistant

Kent Library
08.2022 - 05.2024

Customer Service Associate

Lowes Home Improvment
09.2021 - 04.2025

Bachelor of Arts - Anthropology

Southeast Missouri State University
Shianne Glass