Sheryl Callahan

• CPR/AED Certified
• Must follow all rules and regulations regarding DOC and SORTS facility

Handle escalations between over 18 residents

• Coordinated with other departments to ensure seamless integration of security measures into day-to-day operations without hindering productivity or employee morale.

* Diffuse and redirect residents to deescalate confrontations

* Remain calm while being effective in stressful situations

• Respond to Medical Codes
• Monitor multiple cameras, while charting
• Multitask observing multiple residents and staff
• Relay all information to staff via radio and telephone
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Listen to multiple conversations, respond correctly and type at same time detailing situations

• Execute blood collections by venous or capillary
• Perform data entry
• Making sure correct patient demographics
• Enter patient information while listening as patient relays it
• Maintain patient logs
• Provide excellent customer service
• Adhered to safety protocols and policies to reduce workplace hazards.
• Explained diagnostic findings to customers
• Explained process of the collection
• Keep records
• Take verbal orders over phone
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• Calmed patients with phobia of needles

• Supported diverse populations including geriatric patients by adapting service delivery methods accordingly ensuring high-quality care tailored to individual needs.
• Improved patient satisfaction by providing timely and efficient services in a professional manner.
• Assisted in the training of new Patient Service Technicians to maintain high standards of patient care.
• Provided compassionate support for patients during difficult medical procedures or treatments, easing anxiety levels and improving overall experience.
• Follow all procedure rules
• Document all information correct
• Caring for over 50 patients a day

• Responsible for oversight including inventory, ordering, scheduling, coordinating events, and customer service.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers
• Manage staff schedule
• Provide excellent customer service

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
• Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
• Answered codes quickly and orchestrated efficient, skilled medical care.
• Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
• Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
• Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
• Updated personal nursing knowledge through continuing education courses, staying current on best practices in emergency medicine.
• Enhanced patient care by conducting thorough assessments and promptly addressing critical needs.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Ensured continuity of care by thoroughly documenting vital information in electronic health records systems for seamless transitions between healthcare providers.
• Delivered culturally competent care to diverse populations, adapting communication styles as needed for optimal understanding between parties involved.
• Reduced wait times by swiftly completing documentation and communicating effectively with medical staff.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Mange care for 8 - 10 patients assigned

• Responsible for patient blood draw
• Coordinating timed draws,
• Maintained a high level of accuracy in test results by following strict quality control procedures.
• Performed testing and quality control using approved laboratory procedures and instrumentation.
• Maintained documentation on tests performed in lab.
• Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
• Documented information by maintaining daily logs and equipment record books.
• Reduced errors in data entry by meticulously reviewing and validating information before submission.
• Obtaining samples from hard-to-draw patients.
• Multitask, answering phones , entering data as relayed