Sherry Edman
Kansas City
Summary
Dynamic Quality Assurance Specialist with a proven track record at Hallmark, excelling in problem-solving and quality audits. Adept in data analysis and team collaboration, I enhance operational efficiency and ensure compliance with industry standards. Recognized for exceptional attention to detail and a commitment to customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Hallmark
Liberty
08.2022 - 08.2025
- Assisted order pickers and shipping leads in problem-solving initiatives.
- Prepared tasks for assignment to specific job locations.
- Placed orders in designated locations for efficient picking and processing.
- Collaborated with cross-functional teams to resolve quality issues promptly.
- Conducted quality audits to ensure compliance with industry standards.
Housekeeper /Floor Technician
Linden Woods Village/
Gladstone
04.2023 - 07.2025
- Clean, sanitize, and prevent the spread of infection and odors.
- Operate various mechanical cleaning equipment.
- Wash, clean, and/or replace equipment and furnishings.
- Follow standard precautions and infection control policies when cleaning.
- Maintained cleanliness in guest rooms and common areas daily.
- Delivered exceptional customer service to enhance guest satisfaction.
- Managed inventory of cleaning supplies and requested restocking as needed.
Level 111 Inspector
Mahiem
Kansas City
08.2008 - 06.2011
- Stock-check all vehicles coming into the auto auction; list the make, model, and all options.
- Drive the vehicle to the correct lane for inspection.
- Level 3 Inspector: Inspect the interior of the vehicle for damage, and check all options to make sure they are functioning.
- Inspect the exterior of the vehicle, and check the rocker panels, pillars, and frame for damage.
- Data enters all information into a handheld computer known as a brick.
- Drive the vehicle and report any problems to the mechanic's shop.
- Conducted thorough inspections of products for quality compliance and safety standards.
- Documented inspection findings and reported issues to management for corrective action.
- Collaborated with production teams to address quality concerns and improve processes.
- Utilized inspection tools and equipment to assess product integrity effectively.
- Filled out and submitted logs and paperwork on-time.
- Documented all inspection results accurately in accordance with established guidelines.
Education
High school diploma - Required
Parkhill
Parkville, M005-1985
Skills
- Accounting
- Passion for working with children
- Cash register
- Security
- Computer literacy (10 years)
- Assembly
- technical proficiency
- Customer relationship management
- Microsoft Outlook
- Warehouse management
- Data analysis skills
- Safety equipment
- Customer service
- Pricing
- Account management
- Cash handling
- Laundry
- Floor care
- Call center
- Phone etiquette
- Grocery store
- Clerical experience
- Delivery driver experience
- Detailing
- Law enforcement
- Customer support
- Dog walking
- Cleaning experience
- Manufacturing
- Manual transmission
- Experience with children
- Pallet jack
- Construction painting
- Supervising experience (five years)
- Writing skills
- outbound calling
- Home care
- Senior care
- Computer operation
- Residential cleaning
- Van driver
- Microsoft Excel
- Maintenance
- Google Docs
- Communication skills
- Warehouse management system
- Typing
- Bending
- Buffing
- Retail math
- Cooking
- Logistics
- Data collection
- Warehouse experience
- Management
- Retail Sales
- Leadership
- Data entry
- Route driving
- Microsoft Office
- Hand tools
- Load & unload
- Windows
- Mechanical knowledge
- Organizational skills
- Custodial Experience
- Mobile devices
- Medicare
- Commercial Cleaning
- Inside sales
- Infection Control Training
- Environmental Services
- Yardi
- Assembly line
- Hospital Experience
- Construction (10 years)
- Antivirus software
- Basic math (10 years)
- Valet parking
- Materials handling
- Report writing
- Microsoft Word
- Time management
- Computer skills
- Outdoor work
- Inventory management
- Customer satisfaction
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Task prioritization
- Decision-making
- Verbal and written communication
Certification
- Floor technician
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Housekeeper /Floor Technician
Linden Woods Village/
04.2023 - 07.2025
Quality Assurance Specialist
Hallmark
08.2022 - 08.2025
Level 111 Inspector
Mahiem
08.2008 - 06.2011
High school diploma - Required
Parkhill