Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHERRELL HARROLD

St Louis

Summary

Detail-oriented healthcare professional with 10+ years of experience in medical records, claims processing, and patient support. Skilled in reviewing and validating documentation, ensuring HIPAA compliance, and resolving discrepancies to support accurate and timely claims processing.

Overview

7
7
years of professional experience
1
1
year of post-secondary education

Work History

Pharmacy Support Representative

IQVIA
St Louis
09.2024 - 03.2026
  • Process and validate 75+ medical records daily to support accurate claims resolution and reduce processing delays
  • Ensure HIPAA compliance while reviewing documentation for completeness, accuracy, and timely claims processing
  • Identify and resolve documentation discrepancies to improve workflow efficiency and prevent claim denials
  • Maintain high accuracy in a fast-paced, high-volume environment while meeting productivity and quality standards

Patient Engagement Advocate

EyeCare Partners
10.2023 - 08.2024
  • Coordinate patient appointments and verify Medicare/Medicaid eligibility and coverage
  • Maintain accurate EMR documentation to support care coordination and compliance
  • Resolve patient inquiries efficiently while delivering high-quality service in a fast-paced environment

Documentation Specialist

HDIS
04.2023 - 09.2023
  • Audit 75+ medical records daily for accuracy, compliance, and completeness
  • Perform quality assurance checks and retrieve missing documentation
  • Ensure HIPAA compliance while reviewing documentation for completeness, accuracy, and timely claims processing

Patient Enrollment Specialist

Express Scripts
St Louis
07.2019 - 03.2023
  • Verify patient eligibility and process prescription information
  • Explain benefits, coverage, and insurance details to patients
  • Resolve patient issues efficiently while ensuring customer satisfaction and accurate documentation

Collections Specialist

U.S. Bank
St Louis
11.2018 - 07.2019
  • Review account activity and balances to identify discrepancies and support resolution of delinquent accounts
  • Communicate with customers to resolve account issues and establish payment solutions
  • Maintain accurate account documentation while ensuring compliance with company policies and regulations

Education

Bachelor of Science - Health Information Management

Western Governors University
Salt Lake City, UT
04.2025 - 04.2026

High School Diploma -

McCluer South Berkeley
St Louis, Missouri

Skills

  • Release of Information (ROI)
  • Medical Records Retrieval
  • HIPAA Compliance & PHI
  • Documentation Processing
  • Data Entry & Accuracy
  • Patient & Provider Communication
  • EMR Systems
  • Quality Assurance
  • Customer Service
  • Claims Processing & Data Validation

Timeline

Bachelor of Science - Health Information Management

Western Governors University
04.2025 - 04.2026

Pharmacy Support Representative

IQVIA
09.2024 - 03.2026

Patient Engagement Advocate

EyeCare Partners
10.2023 - 08.2024

Documentation Specialist

HDIS
04.2023 - 09.2023

Patient Enrollment Specialist

Express Scripts
07.2019 - 03.2023

Collections Specialist

U.S. Bank
11.2018 - 07.2019

High School Diploma -

McCluer South Berkeley
SHERRELL HARROLD