Sheltoria Murphy
Saint Louis
Overview
8
8
years of professional experience
Work History
Customer Service Call Center Representative Remote
MCI
06.2019 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
Customer Service Representative
Mercy Hospital St. Louis
04.2016 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Education
Medical Office Administration (A.A) -
Institute of Medical And Business Careers
Pittsburgh, PASkills
- Customer satisfaction
- Appointment setter
- Patience maintenance
- Customer service
- Problem - solving skills
- Salesforce
- HIPPAA
- ICD Coding
- Verbal and written communication
- Data entry
- Product knowledge
- Cybersecurity
- Objection Handling
Timeline
Customer Service Call Center Representative Remote
MCI
06.2019 - 05.2024
Customer Service Representative
Mercy Hospital St. Louis
04.2016 - 05.2024
Medical Office Administration (A.A) -
Institute of Medical And Business Careers