Overview
Work History
Education
Skills
Timeline
Generic

Sheltoria Murphy

Saint Louis

Overview

8
8
years of professional experience

Work History

Customer Service Call Center Representative Remote

MCI
06.2019 - 05.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.

Customer Service Representative

Mercy Hospital St. Louis
04.2016 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.

Education

Medical Office Administration (A.A) -

Institute of Medical And Business Careers
Pittsburgh, PA

Skills

  • Customer satisfaction
  • Appointment setter
  • Patience maintenance
  • Customer service
  • Problem - solving skills
  • Salesforce
  • HIPPAA
  • ICD Coding
  • Verbal and written communication
  • Data entry
  • Product knowledge
  • Cybersecurity
  • Objection Handling

Timeline

Customer Service Call Center Representative Remote

MCI
06.2019 - 05.2024

Customer Service Representative

Mercy Hospital St. Louis
04.2016 - 05.2024

Medical Office Administration (A.A) -

Institute of Medical And Business Careers

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Sheltoria Murphy