Summary
Overview
Work History
Education
Skills
Timestamp
Timeline
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Shelcia Lammey

Shelcia Lammey

MARYLAND HEIGHTS

Summary

Skilled professional with strong interpersonal abilities and a proven track record in customer service. Demonstrates accuracy in financial transactions and a commitment to integrity. Possesses extensive banking knowledge and excels in detail-oriented tasks. Highly adaptable and capable of mastering new skills independently while maintaining a strong work ethic.

Overview

9
9
years of professional experience

Work History

Virtual Teller

First Bank
Saint Louis
06.2022 - Current
  • Processed customer transactions with efficiency and accuracy.
  • Managed daily cash handling and balancing procedures to ensure compliance.
  • Educated customers on available banking products and services.
  • Resolved customer complaints promptly, maintaining professionalism throughout interactions.
  • Assisted clients with account inquiries and service requests for enhanced satisfaction.
  • Verified customer identity using government-issued identification documents.
  • Modified, opened, and closed accounts to meet client needs effectively.
  • Tracked payments, account updates, and customer interactions for accurate records.

Restaurant Waiter

TGI Fridays
Saint Louis
11.2021 - 02.2025
  • Delivered food and beverages promptly while ensuring accurate order taking.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Resolved customer complaints politely, adhering to company policy.
  • Greeted customers, answered inquiries, and recommended specials to enhance sales.
  • Processed cash payments accurately at meal's end, ensuring financial integrity.
  • Performed opening and closing duties, including setting up dining area and restocking supplies.
  • Demonstrated up-selling techniques effectively to boost restaurant profits.
  • Maintained knowledge of menu items, ingredients, and preparation methods for informed recommendations.

School Bus Driver

Illinois Central School Bus
Granite City
08.2016 - 06.2021
  • Conducted pre-trip inspections on buses to ensure safety and compliance standards.
  • Safely transported students to school and extracurricular activities.
  • Effectively communicated with students, parents, and school staff on a daily basis.

Education

High School Diploma -

Boon Highschool
Orlando, FL
05-2005

Skills

  • Transaction processing and cash handling
  • Complaint resolution and account management
  • Financial recordkeeping and attention to detail
  • Customer service and effective communication
  • Safety compliance and adaptability
  • Problem solving and reliability
  • Hospitality and accommodation

Timestamp

09/18/23, 09:54 PM

Timeline

Virtual Teller

First Bank
06.2022 - Current

Restaurant Waiter

TGI Fridays
11.2021 - 02.2025

School Bus Driver

Illinois Central School Bus
08.2016 - 06.2021

High School Diploma -

Boon Highschool

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Shelcia Lammey