Shelby Thierolf

• Served as the first point of contact for new and existing patients, delivering a luxury experience throughout the surgical journey.
• Coordinated scheduling for consultations, procedures, and follow-ups while maintaining surgeon availability and operational flow.
• Educated patients on procedures, financial policies, pre- and post-operative instructions, and expected timelines.
• Supported patients in completing medical forms, consents, and documentation while ensuring HIPAA compliance.
• Worked closely with clinical and surgical staff to ensure seamless handoffs and up to date patient information and consent forms.
• Managed inbound inquiries by phone, email, and in-person, responding promptly and professionally.
• Maintained accurate records, updated patient charts, and tracked treatment progress.

• Performed customized facial treatments, including deep cleansing, exfoliation, extractions, masks, and massage to address a variety of skin concerns.
• Provided waxing services using proper techniques to ensure client comfort, safety, and effective hair removal.
• Delivered luxury body scrubs and exfoliation treatments to promote skin renewal and enhance overall skin tone and texture.
• Conducted thorough skin analyses to recommend personalized skincare regimens and professional treatments.
• Maintained a clean, organized, and sanitized treatment room in compliance with state board regulations and spa protocols.
• Educated clients on at-home skincare practices and recommended professional products to support long-term results.
• Built strong client relationships through excellent service, professionalism, and consistent follow-up.
• Managed client records and treatment notes with discretion and accuracy.
• Promoted spa services, packages, and retail products to support revenue goals and enhance the client experience.

• Delivered exceptional customer service by welcoming shoppers, answering product questions, and offering personalized assistance.
• Supported daily store operations including merchandising, restocking, and maintaining a clean sales floor.
• Processed transactions efficiently using POS systems, including sales, returns, exchanges, and gift card purchases.
• Stayed informed about new arrivals, promotions, and store policies to keep customers updated and engaged.
• Resolved customer concerns with professionalism, ensuring a positive and smooth shopping experience.
• Helped execute visual merchandising strategies to drive sales and highlight key products.
• Maintained accurate inventory by assisting with stocking and conducting regular product counts.
• Worked collaboratively with team members to meet sales goals and ensure timely task completion.
• Assisted in opening and closing procedures, including cash handling and securing the store.
• Adapted quickly to fast paced retail environments, prioritizing customer satisfaction and efficiency.

• Supervised front desk operations, ensuring efficient and professional guest services in a high-traffic environment.
• Trained and scheduled front desk staff to maintain optimal coverage and service.
• Handled customer inquiries and resolved complaints with a focus on amazing customer service.
• Maintained accurate records for guest check-ins, check-outs, billing, and memberships.
• Ensured lobby and reception areas were well-maintained, welcoming, and aligned with brand standards.

• Oversaw cash handling, nightly audit procedures, to ensure financial accuracy.

• Implemented operational improvements to enhance guest experiences.
• Acted as a liaison between ownership and front desk staff to communicate goals, policies, and procedural updates.

• Supported the store manager in daily operations, ensuring smooth store performance and an exceptional customer experience.
• Supervised and motivated sales associates to achieve individual and team sales goals, and providing feedback.
• Handled opening and closing procedures, including cash reconciliation, deposits, dropping deposits off, and securing the store.
• Assisted with recruiting, onboarding, and training new team members to maintain a high performing sales floor.
• Monitored inventory levels, conducted stock replenishment, and coordinated with the stockroom team to minimize shrink.
• Ensured visual merchandising and store presentation met brand standards and promotional guidelines.
• Resolved customer concerns and escalated complex issues while maintaining professionalism and service excellence.
• Enforced store policies, procedures, and loss prevention protocols to ensure a safe and compliant environment.
• Acted as the manager on duty in the absence of the store manager, overseeing all aspects of store operations.