Shelby Seay
Branson
Summary
Dependable and outgoing professional with extensive experience in customer service, sales, and hospitality. Known for maintaining a positive attitude while thriving under pressure and fostering collaborative environments. Seeking opportunities to leverage skills and contribute to team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
7 Brew Coffee
Branson
08.2025 - Current
- Prepared high-quality coffee beverages following established recipes and standards.
- Provided exceptional customer service, greeting customers with a positive attitude.
- Ensured cleanliness and organization of coffee shop and equipment, enhancing customer experience.
- Processed transactions and handled cash with accuracy, contributing to smooth operations.
- Worked with team members to foster a welcoming atmosphere, improving customer satisfaction.
- Monitored inventory levels, restocking supplies as needed to ensure availability.
Manager's Assistant
Chopper Charter
Branson
06.2023 - 08.2025
- Coordinated schedules for charter flights and managed booking inquiries.
- Collaborated with team members to streamline workflows, enhancing overall operational efficiency.
- Addressed customer issues promptly, ensuring immediate resolution and fostering client retention.
- Processed customer feedback to elevate service quality and client satisfaction.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Communicated effectively with pilots and ground control for operational updates.
- Trained new crew members on standard operating procedures and safety guidelines.
Sales Associate
aerie by American Eagle Outfitters
Branson
08.2024 - 04.2025
- Assisted customers in selecting products and provided fitting room support to ensure satisfaction.
- Greeted customers and provided exceptional customer service.
- Educated customers on promotional events and loyalty programs to increase engagement and sales.
- Maintained organized store layout and appealing visual merchandising to enhance customer experience.
- Stocked merchandise, ensuring product availability on sales floor.
Education
High School Diploma -
Branson High School
Branson, MO05-2026
Skills
- Customer service
- Schedule coordination
- Effective communication
- Workflow efficiency
- Time management
- Problem resolution
Certification
- Food Handler Certification, 10/01/23, Present
Timeline
Barista
7 Brew Coffee
08.2025 - Current
Sales Associate
aerie by American Eagle Outfitters
08.2024 - 04.2025
Manager's Assistant
Chopper Charter
06.2023 - 08.2025
High School Diploma -
Branson High School