Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shelby Pecoraro

St. Louis

Summary

Diligent Customer Success Manager with background in driving customer satisfaction and retention. Expertise in managing customer relationships, leading initiatives to improve client engagement. Utilizes proactive strategies to address customer needs and enhance engagement. Proficient in problem-solving and communicating effectively to ensure customer success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Elsevier
01.2025 - Current
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Conducted regular check-ins to assess progress and strategize future growth opportunities for customers.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.
  • Implemented effective communication strategies that fostered long-lasting connections with customers.

Academic Action Team Member

Wentzville School District
08.2022 - 06.2024
  • Facilitated communication between faculty members, staff, students, and administrators regarding academic matters.
  • Provided support to students in need of academic assistance or accommodations due to disabilities.
  • Analyzed large data sets to identify trends and patterns.
  • Increased student learning growth by 93%.

3rd/4th Grade Teacher

Wentzville School District
08.2019 - 06.2024
  • Created fostering and safe learning environment promoting encouragement and motivation.
  • Assisted students with achieving deeper levels of understanding through hands-on activities and special projects.
  • Managed individual student and parent expectations with clear course objectives and guidelines.
  • Organized field trips and extra-curricular activities to enrich learning experience.
  • Executed effective support network for students and addressed various issues by collaborating with parents, guardians, and school administrators.
  • Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.

Curriculum Writer Team Member

Wentzville School District
08.2021 - 05.2023
  • Trained teachers in implementation of new curricula and teaching strategies.
  • Created and restructured course materials for various subjects and grade levels.
  • Presented professional development workshops focused on curriculum-related topics.
  • Implemented digital learning tools and technologies to enhance student engagement.
  • Utilized instructional design principles to create effective learning experiences.
  • Incorporated feedback from stakeholders, such as parents, community members, and industry partners, into curriculum revisions.

Education

Master of Arts (M.A.) - Special Education

Arkansas State University
05.2023

Bachelor of Arts (B.A.) - Elementary Education

University of Missouri-Columbia
05.2019

Skills

  • Customer relationship building
  • Customer account management
  • Instructional Design
  • Training and Development
  • Data Analytics
  • Project Management
  • Learning Theories
  • Microsoft 360
  • Google Suite
  • Zoom
  • Loom

Certification

  • Missouri Teaching License
  • Project Management Certificate-Google
  • Multicultural Certificate
  • Pharmacy Technician License

Timeline

Customer Success Manager

Elsevier
01.2025 - Current

Academic Action Team Member

Wentzville School District
08.2022 - 06.2024

Curriculum Writer Team Member

Wentzville School District
08.2021 - 05.2023

3rd/4th Grade Teacher

Wentzville School District
08.2019 - 06.2024

Master of Arts (M.A.) - Special Education

Arkansas State University

Bachelor of Arts (B.A.) - Elementary Education

University of Missouri-Columbia

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Shelby Pecoraro