Shelby Lynch

Oversaw patient administration operations at a community hospital serving over 30,000 beneficiaries in three states. Ensured compliance with HIPAA regulations while maintaining the accuracy of medical records. Coordinated admissions, discharges, coding, and scheduling to optimize workflow. Led initiatives focused on quality control to elevate service standards. Managed benefit programs while providing essential support across departments. Delivered data-driven recommendations to hospital leadership for improved patient administration efficiency. Facilitated collaboration between clinical staff and administration for enhanced operational outcomes. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Coordinated healthcare support operations for a large, multi-unit organization, supporting 4,000 personnel, aligning internal medical capabilities with external healthcare assets to meet critical care needs. Collaborated with higher-level medical teams—including surgical units, logistics providers, and blood supply teams—to ensure comprehensive support. Advised senior leadership on medical operations, and provided timely reports to guide decision-making and resource allocation.

Led and supervised a team of 40 personnel in planning and executing medical support operations for an organization of 700 personnel, including coordinating healthcare services, managing medical supply logistics, and overseeing patient evacuations. Collaborated with cross-functional teams to ensure efficient healthcare delivery and continuity of care. Established operational medical hubs, and communicated critical plans across departments to support organizational objectives.

Supported HR department operations as part of an undergraduate degree program, gaining hands-on experience in recruitment, onboarding, and employee relations within a healthcare setting. Assisted in recruitment processes by screening resumes and scheduling interviews. Coordinated new hire orientation sessions for incoming employees and interns. Maintained employee records using HR software to ensure data accuracy. Supported employee engagement initiatives through event planning and communication.