Shelby Krusemark

As a Partner Account Manager, my responsibilities encompass account management and lead generation for five to six clients. My role as their primary point of contact is pivotal in ensuring their satisfaction with our program. My tenure has been marked by notable achievements in client satisfaction and retention. Key responsibilities include:

• Consistently achieving A-Player metrics, adeptly balancing daily outbound tasks with effective client communication
• Maintaining above-average retention rates
• Conducting Monthly Results Meetings with each client to fortify client satisfaction and strengthen our relationship. During these meetings, I assess client success and provide guidance through any issues or concerns.

In my capacity as Partner Account Manager, my accomplishments are substantial:

• None of my clients have cancelled their partnership while under my management
• I have successfully upsold to clients, securing their renewals
• I am adept at addressing client issues and devising strategic plans to realign programs with their intended trajectory
• Multiple clients have expressly attributed their continued collaboration with Abstrakt to the impact of my contributions to their programs.

• Built and managed accurate sales pipeline to maintain high volume of activity.
• Won new business by articulating full value of company's capabilities to prospects.
• Worked independently with minimal supervision.
• Set and achieved company defined sales goals.
• Developed new business relationships and maintained existing through regular communications and effective account management.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Recorded accurate and efficient records in customer database.

• Labeled, recorded and inspected packaging to prepare for shipment.
• Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
• Completed processing activities to conform with laws, safety standards and product hygiene standards.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.