Shelby Floyd
O'Fallon
Summary
Dynamic Loan Officer at Commerce Bank with a proven track record in loan processing and portfolio management. Adept at enhancing customer financial health through active listening and problem-solving. Successfully negotiated favorable loan terms, driving client satisfaction and expanding service offerings. Committed to delivering exceptional customer service while ensuring compliance with regulatory standards.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Home Equity Specialist
Commerce Bank
08.2023 - Current
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Negotiated loan terms and conditions with customers to secure best deal.
- Assisted customers with completing loan applications and other paperwork.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Reviewed applications thoroughly for accuracy and completeness
- Verified information provided by the customer, including income, employment, and debts to stay compliant with risk management
- Analyzed credit reports and collected relevant documents to ensure all documentation met lender and regulatory requirements
Personal Banker Specialist
Commerce Bank
07.2018 - 08.2022
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Followed all company policies and procedures to deliver quality work.
Pharmacy Technician
Walgreens
08.2015 - 07.2018
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
Education
High School Diploma -
Timberland Highschool
Wentzville, MOSkills
- Portfolio management
- Verbal and written communication
- Time management
- Customer service-focused
- 10-key data entry
- Loan processing
- Active listening
- Multitasking
- Problem-solving
Timeline
Home Equity Specialist
Commerce Bank
08.2023 - Current
Personal Banker Specialist
Commerce Bank
07.2018 - 08.2022
Pharmacy Technician
Walgreens
08.2015 - 07.2018
High School Diploma -
Timberland Highschool
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