Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Blumenberg

St. Louis

Summary

Dynamic Wireless Sales Representative with a proven track record at Premium Retail, excelling in upselling and customer service excellence. Leveraged market awareness and effective communication to enhance customer satisfaction and drive revenue growth. Recognized for building strong relationships and delivering tailored solutions that foster loyalty and repeat business.

Overview

11
11
years of professional experience

Work History

Wireless Sales Representative

Premium Retail
06.2025 - Current
  • Upsold customers by recommending accessories and promotions, boosting overall revenue.
  • Provided knowledgeable product recommendations and personalized service to enhance customer satisfaction
  • Conducted device demonstrations to educate customers on features, driving interest in new products.
  • Maintained current knowledge of industry trends and competitor offerings for informed customer guidance.
  • Developed tailored solutions by assessing individual customer needs, preferences, and budgets.
  • Built strong customer relationships through effective communication and attentive listening.
  • Performed transactions accurately to complete customer purchases efficiently.

Customer Service Representative

Roy’s Convenience Store
12.2016 - 07.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Janitor

Grandview R-2 High School
12.2014 - 05.2015
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.

Education

Grandview R-2 Highschool
Hillsboro, MO

Skills

  • Goal orientation
  • Market awareness
  • Upselling and cross-selling
  • Mobile device management
  • Team collaboration
  • Customer service excellence
  • Dependability and reliability
  • Attention to detail
  • Adaptability and flexibility
  • Problem-solving skills
  • Effective communication
  • Active listening

Timeline

Wireless Sales Representative

Premium Retail
06.2025 - Current

Customer Service Representative

Roy’s Convenience Store
12.2016 - 07.2017

Janitor

Grandview R-2 High School
12.2014 - 05.2015

Grandview R-2 Highschool

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Shelby Blumenberg