Sheila VanNostrand
Bolivar
Summary
Dynamic professional with extensive experience in office administration and customer service, notably at OakStar Bank. Experience with cash/check transactions. Proven ability to enhance workflow efficiency and foster positive client relationships. Skilled in appointment scheduling and maintaining confidentiality, consistently delivering exceptional support and achieving high customer satisfaction. Strong communicator dedicated to organizational success.
Overview
15
15
years of professional experience
Work History
Secretary
Rohrbach Services for Families
11.2025 - Current
- Managed scheduling and appointments for staff and clients.
- Assisted in maintaining organized filing systems and records management.
- Coordinated communication between departments to streamline operations.
- Prepared meeting agendas and documented minutes for internal meetings.
- Implemented efficient office procedures to enhance workflow effectiveness.
- Ensured compliance with organizational policies in daily administrative functions.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Distributor/Customer Service
Young Living
03.2019 - Current
- Developed product knowledge to assist customers with inquiries and product selection.
- Processed orders efficiently, ensuring timely delivery of essential oils and wellness products.
- Maintained accurate inventory records to support effective stock management practices.
- Assisted in organizing promotional events to enhance brand visibility and customer engagement.
- Implemented best practices for customer service to foster positive client relationships and satisfaction.
- Increased customer satisfaction by providing exceptional service and support to distributors.
GSA
Drury Inn & Suites
03.2011 - 05.2013
- Managed scheduling and appointments for staff and clients.
- Assisted in maintaining organized filing systems and records management.
- Coordinated communication between departments to streamline operations.
- Prepared meeting agendas and documented minutes for internal meetings.
- Implemented efficient office procedures to enhance workflow effectiveness.
- Ensured compliance with organizational policies in daily administrative functions.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Teller
OakStar Bank
06.2022 - 06.2023
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing timely and effective solutions.
- Maintained cash drawer accuracy through diligent tracking of transactions and reconciliations.
- Collaborated with team members to enhance customer service experiences and streamline operations.
- Educated clients on bank products and services, fostering informed decision-making for their financial needs.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
No Degree - Medical Coding
Ozarks Technical Community College
Springfield, Missouri, MOHigh School Diploma - High School Diploma
Penn Foster Career School
Scranton, PA05.2007
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- File management
- Account reconciliations
- Office staff leadership
- Confidentiality
- Phone reception
Timeline
Secretary
Rohrbach Services for Families
11.2025 - Current
Teller
OakStar Bank
06.2022 - 06.2023
Distributor/Customer Service
Young Living
03.2019 - Current
GSA
Drury Inn & Suites
03.2011 - 05.2013
No Degree - Medical Coding
Ozarks Technical Community College
High School Diploma - High School Diploma
Penn Foster Career School