Sheila Ratliff
Kansas City
Summary
Dedicated and results-driven Supervisor & Lead Trainer with over 15 years of experience in high-volume operations, staff development, and quality assurance. Proven track record in designing mentorship programs and improving organizational data integrity. Seeking a Task Manager level corporate leadership or specialized administrative role in a growth-oriented organization.
Overview
26
26
years of professional experience
Work History
Supervisor / Trainer
Titan Technologies
Kansas City, MO
08.2020 - 03.2026
- Lead System Trainer: Facilitate comprehensive training for System Overview, Data Integrity, and Enrollment protocols.
- Program Development: Partnering with the Head of Training to architect a structured, consistent nationwide mentoring program.
- Strategic Oversight: Initiated "Refresher Training" cycles for tenured staff, ensuring 100% adherence to evolving policies and procedures.
Supervisor / Trainer
ORI
Kansas City, MO
07.2016 - 08.2020
- Mentorship Leadership: Spearheaded the Kansas City Office Mentoring Program, providing one-on-one technical guidance to accelerate new hire "time-to-productivity."
- Performance Optimization: Conducted "Round Table" sessions on refusal conversion techniques, significantly improving enrollment success rates.
- Technical Expert: Served as the ADP Portal Master, acting as the primary point of contact for payroll and system troubleshooting for the regional office.
Interviewer II / Mentor
ORI
10.2013 - 07.2016
- Identified training gaps and implemented corrective coaching for seasoned employees to maintain data accuracy.
- Collaborated with executive leadership (CES sample) to review and refine high-stakes corporate correspondence.
Interviewer I
L-3 Communication
Kansas City, MO
07.2009 - 10.2013
- Maintained high-volume data collection standards within a fast-paced environment.
01.2000 - 01.2009
- Collections Representative: Synerprise Consulting, Encore, Risk Management Alternatives.
- Customer Service Representative: Tele Tech (Contract for US Postal Service).
- Manager: L W Management (McDonald’s Corp).
Education
Paralegal Studies -
Penn Valley Community College
Kansas City, MOBusiness Clerical Certification - undefined
Job Corps
Kansas City, MOSkills
- Leadership: Team Supervision, Mentoring, Performance Coaching
- Training: Curriculum Development, Refresher Training, One-on-One Coaching
- Technical: ADP Portal Master, System Administration, Data Integrity & Refinement
- Communication: Persuasive Communication, Refusal Conversion, Corporate Correspondence
Timeline
Supervisor / Trainer
Titan Technologies
08.2020 - 03.2026
Supervisor / Trainer
ORI
07.2016 - 08.2020
Interviewer II / Mentor
ORI
10.2013 - 07.2016
Interviewer I
L-3 Communication
07.2009 - 10.2013
01.2000 - 01.2009
Business Clerical Certification - undefined
Job Corps
Paralegal Studies -
Penn Valley Community College