Sheila Medley
Bertrand,MO
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Dexter Axle
09.2023 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Processed orders accurately using company-specific software to ensure timely delivery.
- Assisted in training new team members on customer service protocols and procedures.
- Collaborated with cross-functional teams to streamline communication and improve service response times.
- Implemented feedback loops to gather customer insights, driving improvements in service offerings.
Care Provider
Joseph and Tricia McClarty
01.2022 - Current
- Provided compassionate care and support to clients, ensuring comfort and safety in daily activities.
- Assisted with medication management, promoting adherence to prescribed health regimens.
- Developed personalized care plans in collaboration with family members and healthcare professionals.
- Trained new staff on care protocols and best practices for client engagement.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Planned and cooked nutritious meals to meet specific dietary needs.
Collection Manager
Morlan Dealerships
09.2021 - 09.2023
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Researched accounts and completed due diligence to resolve collection problems.
- Created comprehensive reports for senior management, highlighting key performance indicators and actionable insights.
- Oversaw daily posting of payments to customer accounts.
- Title work
- Proof read contracts
Collection and Finance
Nathans Auto Sales
01.2021 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant General Manager
Papa Johns
03.2019 - 09.2021
- Oversaw daily operations, ensuring adherence to quality standards and operational procedures.
- Developed and implemented training programs to enhance team performance and service delivery.
- Analyzed sales data to identify trends, optimizing inventory management and product offerings.
- Established key performance indicators to monitor team productivity and service excellence.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved problems promptly to elevate customer approval.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Cashier and Stocker
Quick Check
03.2016 - 03.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper cash handling procedures.
- Assisted customers with inquiries, providing excellent service and support.
- Collaborated with team members to improve store operations and customer experience.
In Home Heath Aid
Visiting Nurse Association of Southeast Missouri
04.1999 - 03.2019
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
GED -
Sikeston Public Schools
Sikeston, MO01-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Complaint resolution
- Customer satisfaction measurement
- Call center operations
- Professional telephone demeanor
- Follow-up skills
- Order processing
- Team development
- Product knowledge
Timeline
Customer Service Representative
Dexter Axle
09.2023 - Current
Care Provider
Joseph and Tricia McClarty
01.2022 - Current
Collection Manager
Morlan Dealerships
09.2021 - 09.2023
Collection and Finance
Nathans Auto Sales
01.2021 - 09.2021
Assistant General Manager
Papa Johns
03.2019 - 09.2021
Cashier and Stocker
Quick Check
03.2016 - 03.2019
In Home Heath Aid
Visiting Nurse Association of Southeast Missouri
04.1999 - 03.2019
GED -
Sikeston Public Schools