Sheena Snider
Republic
Summary
Dynamic and results-driven professional with extensive experience at US Cellular Wireless, excelling in project management and cross-functional collaboration. Proven track record in optimizing performance and resource allocation across multimillion-dollar projects. Adept at conflict resolution and performance measurement, ensuring successful project delivery and enhanced team productivity.
Overview
21
21
years of professional experience
Work History
SR. Network Operations Support Specialist
US Cellular Wireless
Springfield
09.2022 - Current
- Coordinated resources for project implementation based on availability and priority level.
- Collaborated with multiple teams across the organization to ensure smooth delivery of services.
- Participated in weekly meetings with other departments to discuss ongoing projects and initiatives.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Manage multiple multimillion-dollar projects company wide
Network Operations Support Specialist
US Cellular Wireless
Springfield
10.2014 - 09.2022
- Managed inventory levels and coordinated stock replenishment processes.
- Collaborated with team members to enhance operational workflows and procedures.
- Implemented strategies for reducing costs associated with operations maintenance activities.
- Collaborated with multiple teams across the organization to ensure smooth delivery of services.
RMA CLERK
Lowes Home Improvment
Republic
02.2012 - 10.2014
- Verified accuracy of all paperwork prior to submission for processing.
- Processed all RMAs on returned or defective products for the entire store.
- Pulled all recalled products off the shelves and returned them to the manufacturer.
- Processed all UPS/FEDEX shipping labels for items that had to be returned to manufactures.
Install Sales Manager
Lowes Home Improvment
Lebanon
12.2010 - 02.2012
- Managed installation schedules for home improvement projects to ensure timely execution.
- Coordinated with subcontractors to ensure compliance with company standards and safety protocols.
- Assisted customers in selecting products that fit their home improvement goals effectively.
- Conducted site assessments to evaluate project requirements and potential challenges.
- Maintained communication with clients throughout the installation process for satisfaction assurance.
- Responsible for managing the installation process of products to customers' sites, ensuring that all installations are completed on time and to a high standard.
- Resolved any issues or complaints from customers in a timely manner.
- Maintained accurate records of installed products and related documentation.
- Scheduled deliveries and installation teams.
- Double checked orders and installation requests.
Department Manager
Lowes Home Improvment
Lebanon
01.2005 - 12.2010
- Managed daily operations of store departments to ensure efficiency and organization.
- Trained and supervised staff to enhance team performance and customer service.
- Collaborated with inventory teams to maintain optimal stock levels and product displays.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking and inventory control.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Assigned work and monitored performance of project personnel.
Education
Associate of Arts - Business Administration
Ozarks Technical Community College
Springfield, MO05-2005
Skills
- Project management
- Inventory management
- Cross-functional collaboration
- Conflict resolution
- Performance measurement
- Documentation management
- Time management
- Resource allocation
- Reporting and documentation
- Scheduling
- SharePoint
- Organizational skills
- Budget management
- Forecasting
- Multitasking
- Self motivation
References
References available upon request.
Timeline
SR. Network Operations Support Specialist
US Cellular Wireless
09.2022 - Current
Network Operations Support Specialist
US Cellular Wireless
10.2014 - 09.2022
RMA CLERK
Lowes Home Improvment
02.2012 - 10.2014
Install Sales Manager
Lowes Home Improvment
12.2010 - 02.2012
Department Manager
Lowes Home Improvment
01.2005 - 12.2010
Associate of Arts - Business Administration
Ozarks Technical Community College
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