Shayna Lumley
Arnold
Summary
With a proven track record at The Clean Sweep Crew, I excel in quality control and deep cleaning, enhancing client retention significantly. My strong work ethic and attention to detail, coupled with the ability to train staff and improve operational procedures, highlight my achievements beyond daily tasks. Reliability and a knack for efficiency define my professional ethos.
Overview
9
9
years of professional experience
Work History
Lead Cleaner
The Clean Sweep Crew
06.2021 - Current
- Conducted routine inspections to assess quality of work performed and identify areas for improvement or additional training needs.
- Increased client retention rates through consistent delivery of high-quality services that exceeded expectations.
- Collaborated with team members to develop best practices for efficient and effective cleaning procedures.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Provided assistance to other staff members with cleaning of difficult areas.
- Emptied trashcans and transported waste to collection areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Trained new staff members on proper cleaning techniques, safety protocols, and company policies, contributing to a cohesive work environment.
- Maintained a high standard of cleanliness with meticulous attention to detail in all areas serviced.
Kennel Worker
Stargate Kennel
05.2017 - 03.2020
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Expedited emergency situations by remaining calm under pressure, quickly assessing circumstances, and taking appropriate action as needed.
Restaurant Hostess
Sunny Street Cafe
02.2016 - 02.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Jefferson College
Hillsboro, MOSkills
- Strong work ethic
- Reliability and punctuality
- Quality control monitoring
- Attention to detail
- Deep cleaning expertise
Timeline
Lead Cleaner
The Clean Sweep Crew
06.2021 - Current
Kennel Worker
Stargate Kennel
05.2017 - 03.2020
Restaurant Hostess
Sunny Street Cafe
02.2016 - 02.2017
Jefferson College
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