SHAYLYNN STIGGER
Kansas city
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Amazon Flex Driver
Amazon
Kansas City
08.2021 - Current
- Operated my personal vehicle to deliver packages.
- Navigated routes using GPS systems to ensure timely delivery
- Managed customer interactions professionally during deliveries and pickups.
- Followed safety protocols to ensure personal and public safety during operations.
- Managed multiple tasks simultaneously while keeping organized records of job activities.
- Maintained valid driver's license, registration, and insurance documents according to local regulations.
- Followed all safety protocols while on the road and adhered to traffic laws at all times.
Dietary Aide
Riverside Nursing And Rehabilitation
Riverside
02.2021 - Current
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Reported and documented resident changes in consumption or behaviors.
Family Nanny
Mr. and Mrs. Schroeder
Springhill
06.2018 - 08.2021
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Accompanied children to doctor visits and other needed errands.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Assessed treatment plans and made adjustments for maximum benefits.
- Assisted in-home therapeutic treatments to patients after tendon surgery.
- Communicated effectively with parents regarding daily activities and child progress.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Cashier and Floor Associate
The Home Depot Inc
Liberty
05.2017 - 07.2020
- Processed cash, check and credit cards for customer purchases.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Retail Sales Associate Cashier
Payless ShoeSource
Liberty
05.2017 - 08.2017
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Not Obtained - Psychology/Nursing
Park University
Kansas City, Missouri, MO 01.2023 - 05/2023
Completed Coursework Towards Nursing - Nursing
Graceland University
Lamoni, IA 08.2017 - 05.2021
Skills
- Data Entry
- Payment Processing
- Appointment Scheduling
- Understanding of Confidentiality Laws
- Phone and Email Etiquette
- HIPAA Compliance
- Verbal and Written Communication
- Medical Coding
- Package delivery
- Routes navigation
- Customer interaction
- Safety compliance
- Time management
- Organizational skills
- Attention to detail
Extracurricular Activities
Basketball Team Black Student Union
Timeline
Not Obtained - Psychology/Nursing
Park University
01.2023 - 05/2023
Amazon Flex Driver
Amazon
08.2021 - Current
Dietary Aide
Riverside Nursing And Rehabilitation
02.2021 - Current
Family Nanny
Mr. and Mrs. Schroeder
06.2018 - 08.2021
Completed Coursework Towards Nursing - Nursing
Graceland University
08.2017 - 05.2021
Cashier and Floor Associate
The Home Depot Inc
05.2017 - 07.2020
Retail Sales Associate Cashier
Payless ShoeSource
05.2017 - 08.2017