Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic

Shayana Rungasamy

Britannia

Summary

Dynamic Customer Service Representative with a proven track record at Mauritius Duty Free Paradise, excelling in complaint resolution and upselling techniques. Leveraging effective communication and empathy, I foster strong customer relationships, enhancing satisfaction and loyalty. Recognized for maintaining professionalism under pressure, I consistently deliver outstanding support and drive repeat business.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Mauritius Duty Free Paradise
Plaine Magnien
09.2024 - Current
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Customer Service Agent

Airmate
Ebene
05.2024 - 09.2025
  • Resolved customer complaints quickly and efficiently.
  • Identified opportunities to improve customer service processes and procedures.
  • Ensured compliance with applicable laws when dealing with customers.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Attended training sessions regularly to stay current on new products or services.
  • Provided technical support over the phone when needed.
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Service

Concentrix
Ebene
12.2023 - 05.2024
  • Supervised and coordinated activities of customer service representatives to ensure quality customer service was provided.
  • Managed customer service inquiries and complaints.
  • Handled customer service inquiries in an efficient manner while providing excellent customer service.
  • Greeted patients and provided friendly customer service.
  • Resolved customer service inquiries in a timely manner while providing excellent customer service.
  • Answered incoming calls and provided customer service.

Education

Hindi Girl College
Curepipe

Skills

  • Upselling techniques
  • Complaint resolution
  • Customer service
  • Product knowledge
  • Effective communication
  • Empathy and patience
  • Stress management
  • Team collaboration

Accomplishments

  • Public Speaking Competition
  • Best Performance in Fashion and Textiles Grade 11-2021

Languages

mauritian creole
First Language
English
Advanced (C1)
C1
French
Intermediate (B1)
B1

Affiliations

  • Dancing
  • Reading
  • Singing
  • Hiking

Timeline

Customer Service Representative

Mauritius Duty Free Paradise
09.2024 - Current

Customer Service Agent

Airmate
05.2024 - 09.2025

Customer Service

Concentrix
12.2023 - 05.2024

Hindi Girl College

Similar Profiles

CREATE PROFILE
Shayana Rungasamy