Shay Tobias
Springfield
Summary
Business Owner, food service professional and Psychology student (3.78 GPA) with advanced Emotional Intelligence (EQ) and a proven track record in high-volume operations. Expert in managing complex client relations, personnel recruitment, and specialized food preparation. Proficient in applying Organizational Psychology principles to lead effective teams, and maintain a professional, inclusive environment in high-stress situations.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Co-Owner / Operator
Superior Services Lawn and Landscape LLC
Springfield
04.2024 - Current
- Administrative Operations: Direct all inbound professional communications; manage high-volume calls and inquiries to build comprehensive customer profiles and onboard new clients.
- Strategic Scheduling: Oversee the master service calendar, coordinating complex logistics for new and recurring projects to ensure maximum operational efficiency.
- Talent Acquisition: Lead the recruitment process for future employees, applying organizational psychology to draft job descriptions and screen candidates for long-term team fit.
- Client Relations: Utilize high emotional intelligence to navigate diverse client needs and build community trust.
Sandwich Artist & Shift Lead
Subway
Springfield
03.2022 - Current
- Operational Leadership: Entrusted with full opening and closing responsibilities, including secure cash handling, staff supervision, and facility readiness.
- Technical Expertise: Proficient in the safe operation of automatic meat slicers and commercial kitchen tools; responsible for daily bread baking and high-volume prep.
- Training & Mentorship: Lead the training of new employees, focusing on operational excellence and the SOFIA 'Developing Effective Teams' framework.
- Workflow Optimization: Maintain a calm and productive environment during peak, high-stress hours through effective multitasking and team communication.
Party Host
Incredible Pizza Company
Springfield
01.2017 - 01.2018
- Event Coordination: Managed end-to-end party setup and hosting, leading child-friendly activities and managing guest needs under a strict timeline.
Crew Member
Wendy’s
Springfield
01.2017 - 12.2017
- High-Volume Multitasking: Managed drive-thru operations as a single position, simultaneously taking orders, preparing beverages, and handling cash while operating grills and fryers.
Kitchen Prep Cook
Steak 'n Shake
Springfield
01.2016 - 12.2016
- Specialized Food Prep: Managed comprehensive daily prep for all menu items; expert in high-precision chopping and slicing of all fruits, vegetables, meats, pastas, and eggs.
Call Center Phone Representative
Nationwide settlements
Springfield
04.2014 - 04.2016
- Utilized problem-solving skills to resolve customer concerns quickly and efficiently.
- Performed outbound follow up calls to ensure satisfaction with products or services provided.
- Recorded accurate account information including account numbers, purchases, credits.
- Adhered to company policies and procedures while providing exceptional customer service.
- Educated clients on necessary documentation for settlement claims processing.
- Maintained strong call control and quickly worked through scripts to address problems.
Independent Housekeeper
Self-Employed
Springfield
01.2010 - 12.2013
- Provided detailed residential cleaning and yard work, managing scheduling and client satisfaction independently.
Education
Bachelor of Arts - Psychology
University of Arizona Global Campus
Az 05.2023 - 04.2026
High School Diploma -
Parkview High School
Springfield, MOSkills
- Theory Application
- Research Methods
- Behavioral Observation
- Organizational Psychology
- Diversity, Equity, and Inclusion
- Conflict Resolution
- Crisis De-escalation
- Microsoft Office
- Advanced Typing
- Digital Research
- Personnel Recruitment
- High-Volume Logistics
- Professional Phone Etiquette
- Commercial Kitchen Management
- Emotional intelligence
- Team building
- Employee training
- Effective communication
- Problem solving
- Human resources
- Bookkeeping
- Customer service
- Coaching and mentoring
Certification
- Developing Effective Teams, SOFIA Learning (BUS1200), 07/23
- ServSafe Food Handler Certified, 04/25
Multitasking - Note
My experience at Wendy's and Subway has taught me to thrive in high-stress, high-volume roles. I can manage a drive-thru, a kitchen line, or a business schedule with the same level of precision and composure.
Diversity Equity Inclusion - Note
I have a strong commitment to Diversity, Equity, and Inclusion. I look to apply these practices to ensure every team member feels valued and every customer interaction is handled with high emotional intelligence.
Employment Gaps - Note
Between 2018 and 2022, I pivoted my focus toward my academic degree in Psychology. This time allowed me to master research methods and organizational theories, which I have since successfully applied to running my own business and leading shifts at Subway.
Timeline
Co-Owner / Operator
Superior Services Lawn and Landscape LLC
04.2024 - Current
Bachelor of Arts - Psychology
University of Arizona Global Campus
05.2023 - 04.2026
Sandwich Artist & Shift Lead
Subway
03.2022 - Current
Party Host
Incredible Pizza Company
01.2017 - 01.2018
Crew Member
Wendy’s
01.2017 - 12.2017
Kitchen Prep Cook
Steak 'n Shake
01.2016 - 12.2016
Call Center Phone Representative
Nationwide settlements
04.2014 - 04.2016
Independent Housekeeper
Self-Employed
01.2010 - 12.2013
High School Diploma -
Parkview High School