Shay Parks
Columbia
Summary
Healthcare professional with solid foundation in patient services management. Adept at optimizing patient care processes and enhancing service delivery standards. Known for fostering collaborative team environments and achieving impactful results through adaptability and reliability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Services Manager
Boone Hospital Center
03.2025 - Current
- Led patient service initiatives to enhance satisfaction and streamline operations.
- Developed training programs for staff to improve service delivery and workflow efficiency.
- Oversaw daily operations ensuring adherence to hospital protocols and quality standards.
- Analyzed patient feedback to identify areas for improvement in service quality.
- Responsible for interviewing, hiring, and the termination of a team of 30 employees.
Purchasing Supervisor
Boone Hospital Center
03.2021 - 03.2025
- Built and maintained supplier relationships to drive operational efficiency and contribute to the success of a progressive organization.
- Ordered food and non-food supplies, checked deliveries, and maintained inventory records.
- Managed the operation of the dish room and stock room areas; co-managed the culinary diet associates; trained employees on proper goods and receiving and storage methods.
- Checked the proper operation of the dish machine and equipment throughout the kitchen daily. Requested repair to service any equipment in kitchen that was not working properly.
- Responsible for interviewing, hiring, and the termination of a team of 10 employees.
Head Cashier
Lowe's Home Improvement
12.2017 - 02.2021
- Managed a team of cashiers and oversaw coverage of all checkout functions.
- Supervised daily cash handling and register operations to ensure accuracy and efficiency.
- Trained new cashiers on checkout procedures, customer service standards, and store policies.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Cashier
Murphy USA
02.2016 - 12.2018
- Maintained cleanliness of lot and pumps to ensure operational efficiency.
- Stocked all merchandise and took inventory biweekly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-shift reports.
Dietary Aide
Good Shepherd Care Center
05.2009 - 01.2014
- Oversaw food truck storage operations and conducted monthly inventory assessments.
- Maintained cleanliness and organization of kitchen and dining areas, adhering to health regulations.
- Coordinated special dietary requests, ensuring compliance with individual health requirements.
- Kept all kitchen areas clean, tidy and free of hazards.
Education
Bachelor of Science - Dietetics
University of Central Missouri
Warrensburg, MO05.2020
Skills
- Detail Oriented
- Good Communication Skills
- Strong Leadership Skills
- Problem Solving Skills
- Organized
- Time Management
Certification
ServSafe, expires December 2029
Timeline
Patient Services Manager
Boone Hospital Center
03.2025 - Current
Purchasing Supervisor
Boone Hospital Center
03.2021 - 03.2025
Head Cashier
Lowe's Home Improvement
12.2017 - 02.2021
Cashier
Murphy USA
02.2016 - 12.2018
Dietary Aide
Good Shepherd Care Center
05.2009 - 01.2014
Bachelor of Science - Dietetics
University of Central Missouri
CONTACT
- Shayparks206@gmail.com
- (573)889-9290
- Columbia, MO