Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Languages
Timeline
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Shawna Lepo

Shawna Lepo

Harrisonville

Summary

I am an outgoing individual, I enjoy working together as a team as well as alone. Look for the best in individuals, always positive and have an upbeat personality. Enjoy expanding my knowledge in different areas, compassionate, and goal oriented.

Solid foundation in planning and coordinating engaging activities for diverse groups. Successfully developed and implemented programs that cater to varied interests, enhancing participant satisfaction. Demonstrated ability in leadership and organizational skills. I'm a selfless Activity Director with strong talents in planning and executing daily activities and encouraging resident participation. Adept at managing a monthly calendar, personalizing activities, coordinating volunteers and handling activity budgets. Outstanding people skills and react calmly to emergency situations.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence, strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Activity Director

Meadowview Health & Rehabilitation
03.2023 - Current
  • Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
  • Planned resident special events to mark holidays and celebrate special occasions.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Developed strong relationships with residents and their families, fostering a supportive community environment.
  • Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
  • Boosted social interaction among residents through organizing regular events, outings, and group activities.
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
  • Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
  • Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
  • Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
  • Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Integrated cognitive stimulation techniques into daily programming for improved mental health outcomes among participants suffering from dementia or related conditions.
  • Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
  • Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
  • Stretched minimum monthly budget of $ 300.00 to cover planned activities through creative use of resources.
  • Supervised Activities Assistants and conducted performance evaluations.
  • Assisted in maintaining a safe living environment by conducting regular safety checks on equipment used during activity sessions.
  • Maintained activity records and reports to evaluate program success and identify areas for improvement.
  • Completed resident evaluations for discharge to provide reports on mobility limitations to smooth care transition and promote continued resident activity.
  • Provided education and training for residents and staff to promote learning new skills and acquiring new knowledge in supportive environments.
  • Collaborated with interdisciplinary teams to create holistic care plans addressing the physical, cognitive, emotional, and social needs of each resident.
  • Established partnerships with local organizations to provide additional resources and opportunities for residents'' enrichment.
  • Increased physical fitness levels among residents by designing exercise programs tailored to individual abilities and preferences.
  • Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
  • Created and delivered recreational programs for small and large groups of residents.
  • Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
  • Adapted programming in response to changing resident needs or interests, demonstrating flexibility and a commitment to providing person-centered care.
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Utilized evidence-based practices in the facilitation of therapeutic interventions designed to alleviate symptoms associated with depression or anxiety disorders.
  • Implemented creative marketing strategies to promote upcoming events and encourage maximum participation from residents.
  • Monitored overall health and well-being for participants in activity programs by regularly reviewing medical records and communicating with healthcare providers as needed.
  • Solicited input from residents and family members to continually improve the quality of activity offerings, ensuring a high level of satisfaction was maintained.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Monitored budget and expenditures, keeping facility within budget.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Partnered across departments to run smooth, professional events and activities.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.

Customer Service Representative- HELD SALES DEPARTMENT

Lincare Holdings
06.2016 - 01.2023
  • Responsible for preparation and submission of audits to various Medicare contractors, while continuing to follow the audit through the levels of appeal for resolution
  • Gather and prepares all necessary documentation for audit submission, while continuing to pursue additional documentation and correction requests
  • Preparation and submission of audits to various Medicare contractors, while continuing to follow the audit through the levels of appeal for resolution
  • Communicate Medicare policy and procedures to field and staff employees
  • Adjust A/R in accordance with Medicare policy
  • Work assigned Audit Delivery System reports
  • Performance shows solid evidence of insurance qualifications and guidelines
  • Knowledge of telephone etiquette, as well as adequate oral and written communication skills
  • Shows effective multitasking skills
  • Basic computer skills
  • Positive and cooperative attitude in working and communicating with individuals at all levels of the organization
  • Evaluate all received documents to ensure that appropriate information has been obtained to allow for successful Accounts Receivable
  • Maintain Held Sales by assisting customer service representatives weekly in correcting problems so billing may begin or continue
  • Responsible for reviewing various reports for quality assurance
  • Record all activity relating to the account in tickler files
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Responded to inbound inquiries regarding accounts and payments.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
  • Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
  • Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

CNA Mentor

Spring River Christian Village
10.2014 - 08.2015
  • ADL's for residents. Assist and build up team members with resident care and charting, Leadership/ Mentor for staff and new hires. Member of Retention Team Committee
  • Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care and improve overall treatment outcomes.
  • Sustained high-quality infection control standards by adhering to strict sanitation protocols when administering medications or performing medical procedures.
  • Promoted a positive work environment by fostering strong relationships among colleagues, leading to more effective teamwork and collaboration.
  • Reduced patient anxiety levels through empathetic listening skills, open communication, and calming techniques tailored to individual needs.
  • Increased patient satisfaction with compassionate, attentive assistance during daily activities.
  • Assisted in improving patient outcomes by monitoring and documenting vital signs regularly, alerting nursing staff to any concerning changes that warranted immediate attention.
  • Upheld regulatory compliance within the facility by adhering to established policies, procedures, and best practices for patient care delivery.
  • Supported families during end-of-life care with compassionate emotional support and guidance on navigating the complexities of decision-making during this difficult time.
  • Improved team efficiency by mentoring new CNA hires through hands-on training, guidance, and ongoing support.
  • Ensured a safe and comfortable environment for patients by maintaining a clean and organized living space.
  • Facilitated smooth shift transitions with accurate documentation of patient information during hand-off reports for incoming staff members ensuring seamless continuity of care throughout the day.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Medical Assistant/Certified Nurse Technician

Freeman Hospital
01.2012 - 09.2014
  • Traveled for a year as a medical assistant to doctor offices in a variety of fields.
  • Greet and Room patients, Vital Signs, Medication Reviews, Administered shots, refilled prescriptions under doctor and facilities criteria. Addressed phone calls from patients with questions and diagnosis.
  • Phlebotomy duties prn
  • EKG prn
  • Responsible for physician support services, assured medical facility ran smoothly. Worked both clerical, and clinical positions.
  • Professional Support Management:
  • Hospital: CNT
  • Cardiac Medical Unit/ TCU./Dialysis/ Med Surg/Patient Committee Board
  • Patient care, maintain accurate data of patient information in Meditech program. Persistent communication with doctor and nurse on changes with patient. Assist team members with their patients.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.

CNT

Girard Hospital
01.2009 - 01.2010
  • Medical/Surgical
  • Geri/Psych
  • Provide patient care. Assist team members with care patients. Held sessions with psych patients over various conditions pertaining to their diagnosis. Worked closely as a team with social services and fellow nurses as a team to assist in goals of geri/psych patients.
  • Charting
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Parts Specialist/Secretary/Data Entry Clerk/Inventory Control

Progress Rail
08.2006 - 10.2008
  • Ordering inventory and parts. Prepare and assign work orders for all shop employees. on the road break downs for drivers and crews. Entered invoices, tickets, charge card expenses and personal purchases from drivers and crew chiefs into computer program upon completion. Maintain fleet of trucks/ trailers and heavy equipment
  • Issued parts to technicians to complete customers' repairs.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
  • Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Maintained extensive understanding of common problems and methods for repair.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Adhered to company guidelines for performance and compliance.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Coordinated meetings and events, arranging logistics for over 50 corporate gatherings.
  • Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
  • Supported project management activities, contributing to timely completion of key initiatives.

Education

High School Diploma -

Joplin Senior High School
Joplin, MO
05.1994

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Ft. Scott Community College
Fort Scott, KS

Medical Assistant Certification - undefined

Carthage Crowder College

Business & Marketing

Franklin Technical School
Joplin, MO
05.1994

Skills

  • Compassionate care
  • Receptionist skills
  • Vital Signs
  • Documentation review
  • Computer literacy
  • Accounts receivable
  • Clerical experience
  • Phone etiquette
  • Medical Records
  • EMR Systems
  • Activity organization
  • Event planning experience
  • Organizational skills
  • Program development
  • Volunteer recruitment
  • Team management
  • Employee evaluation
  • Resident evaluations
  • Small and large group leadership
  • Safety promotion
  • Participant monitoring
  • Event planning background
  • Excellent organizational skills
  • Team leadership
  • Staff training
  • Attention to detail
  • Budget management
  • Conflict resolution
  • Coaching and mentoring
  • Risk management
  • Resource allocation
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Public relations
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Crowd control
  • Analytical thinking
  • Goal setting
  • Hospitality management
  • Professionalism
  • Strategic planning
  • Inventory control
  • Staff supervision
  • Time management abilities
  • Continuous improvement
  • Written communication
  • Project management
  • Audiovisual equipment
  • Financial reporting
  • Cultural awareness
  • Professional demeanor
  • Problem-solving aptitude
  • Event planning
  • Social media management
  • Vendor relations
  • Event promotion
  • Program success monitoring
  • Media relations
  • Analytical skills
  • Goal setting
  • Hospitality management
  • Professionalism
  • Public speaking
  • Strategic planning
  • Inventory control
  • Staff supervision
  • Time management abilities
  • Continuous improvement
  • Written communication
  • Project management
  • Audiovisual equipment
  • Financial reporting
  • Cultural awareness
  • Professional demeanor
  • Problem-solving aptitude
  • Event planning
  • Social media management
  • Vendor relations
  • Event promotion
  • Program success monitoring
  • Media relations
  • Analytical skills

Certification

  • MAC, 2012-01-01, 2014-09-01, Traveled for a year as a medical assistant to doctor offices in a vast amount of fields. Greet and room patients, vital signs, update H & P, verify documentation that is accurate, administer shots, refill rx under doctor and facility criteria. Addressed phone calls from patients with questions and diagnosis. Phlebotomy duties PRN, EKG PRN, responsible for physician support services, assured medical facility ran smoothly. Worked both clerical and clinical positions.
  • CNA MO, 89891A, 2011-10-01, Present, Certified Nursing Assistant/Technician
  • CNA Kansas, 173330, 2009-12-01, Present, Certified Nursing Assistant/Technician

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Languages

English

Timeline

Activity Director

Meadowview Health & Rehabilitation
03.2023 - Current

Customer Service Representative- HELD SALES DEPARTMENT

Lincare Holdings
06.2016 - 01.2023

CNA Mentor

Spring River Christian Village
10.2014 - 08.2015

Medical Assistant/Certified Nurse Technician

Freeman Hospital
01.2012 - 09.2014

CNT

Girard Hospital
01.2009 - 01.2010

Parts Specialist/Secretary/Data Entry Clerk/Inventory Control

Progress Rail
08.2006 - 10.2008

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Ft. Scott Community College

Medical Assistant Certification - undefined

Carthage Crowder College

Business & Marketing

Franklin Technical School

High School Diploma -

Joplin Senior High School

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Shawna Lepo