Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawn Roach

Springfield

Summary

Dedicated ServiceNow Platform Architect with 15+ years of hands-on experience leading teams in agile environments and collaborating with clients. Skilled at bridging the gap between business objectives and IT requirements, designing innovative solutions, and overseeing technical implementation to drive operational efficiency and enhance user experience.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Solutions Architect, Team Lead

Thirdera/Cognizant
11.2020 - Current
  • Currently hold 7 ServiceNow certifications and 8 ServiceNow micro-certifications
  • SA on 15+ implementations consisting of ITSM, CSM, HR, CMDB and Asset Management.
  • Lead and aid in the allocation of a 7-member development team of Technical and Sr. Technical Consultants.
  • Customers include Nationwide Insurance, T-Mobile, Seminole County Public Schools, Capital Group and City National Bank.

Solutions Architect

Acorio, an NTT Data Company
09.2019 - 10.2020
  • Architect of seven implementations consisting of ITSM, SAMP, CMDB, Integrations and a custom app.
  • Led, supervised, and mentored development teams of 4 to 10 Technical Consultants and worked side-by-side with Engagement Managers and Advisory Leads.
  • Developed documentation and other deliverables, such as Go-live Workbooks, as required by customers.
  • Member of Leadership Teams that conducted workshops and working sessions with customer leadership, process leads and developers mapping out an overarching project plan down to individual requirements and how to approach each one.
  • Customers include Humana, Lawrence Livermore National Laboratory, LPL Financial and Westinghouse Air Brakes (Wabtec).

Principal Consultant, Team Lead

DXC Fruition
01.2010 - 08.2019
  • Vast experience implementing Incident, Change, Problem, Request, HR, CMDB, Knowledge Base, SLAs, Product Catalog, and reporting.
  • Integrated with LDAP and monitoring tools.
  • Wrote and configured many custom CMS portals.
  • Customers include United Technology Corporation (3 years), AT&T, Campbell's, United Airlines, Raytheon, Franklin Templeton, NYU and Columbia University.

Programmer Analyst

American National Property And Casualty Company
01.2008 - 01.2010
  • Inaugural and founding member of the Callisto Project, a company-wide initiative spearheaded by members of the Architecture team. Callisto is an all-encompassing overhaul of ANPACs outdated software lifecycle management systems, heavily utilizing Microsoft’s Visual Studio ALM in all its forms
  • Trained and mentored VB6 and C++ developers to use .NET Framework, ASP.NET, Visual Studio 2008 and 2010, TFS, etc.
  • Transformed ANPACs employee evaluation system upon which employee compensations, raises and promotions were based. Rewrote entire inline process using OO methodology, .NET Framework, AJAX, etc.

Software Engineer

Asynchrony Solutions
01.2000 - 10.2007
  • FCS SOSCOE project/ FCS SOSCOE API Working Group project, Software Engineer. System of Systems Common Operating Environment (SOSCOE) is the United States Army’s Future Combat System (FCS) next generation middleware system focused on tactical domain.
  • Inaugural team member on GAIC eClaim project, coded in Agile Development utilizing J2EE platform including Enterprise JavaBeans and XML. Developed back-end Java to manage data access and transactions.
  • Created, developed and consulted on Asynchrony Collaborative Environment (AcE) implementing J2EE platform including Enterprise JavaBeans, Java Servlets, Applets, XML and JSPs. XSLT and CSS were used for design purposes.
  • Developed and maintained, for nearly two years, a content management system for Great American Insurance crop division using Drupal, an open source content management platform utilizing PHP, Struts, Javascript, CSS, etc.
  • Created a number of one-of-a-kind single installation packages for Envoke IM server and client.

Education

Associate in - Java

Step 1, Inc.
Overland Park, KS
01.2006

Skills

    ServiceNow ITSM

    ServiceNow Workspace

    ServiceNow Dashboards

    ServiceNow Portals

    ServiceNow CSM

    ServiceNow HRSD

    ServiceNow CMDB/CSDM

    ServiceNow Portfolio Management

    ServiceNow Asset Managment

Certification

  • ServiceNow - Certified System Administrator November 2017 to Present
  • ServiceNow - Certified Application Developer February 2018 to Present
  • ServiceNow - Certified Implementation Specialist February 2019 to Present
  • ServiceNow - Certified Implementation Specialist - Human Resources May 2019 to Present
  • ServiceNow - Certified Implementation Specialist - Software Asset Management May 2020 to Present
  • ServiceNow - Certified Implementation Specialist - Application Portfolio Management March 2024 to Present
  • ServiceNow - Certified Implementation Specialist - Customer Service Management June 2025 to Present
  • Micro-Certification - Configure the CMDB April 2023
  • Micro-Certification - CMDB Health April 2023
  • Micro-Certification - Service Portal January 2024
  • Micro-Certification - Flow Designer February 2024
  • Micro-Certification - DevOps Change Velocity February 2024
  • Micro-Certification - Predictive Intelligence November 2024
  • Micro-Certification - Virtual Agent December 2024
  • Micro-Certification - UI Builder May 2025

Timeline

Solutions Architect, Team Lead

Thirdera/Cognizant
11.2020 - Current

Solutions Architect

Acorio, an NTT Data Company
09.2019 - 10.2020

Principal Consultant, Team Lead

DXC Fruition
01.2010 - 08.2019

Programmer Analyst

American National Property And Casualty Company
01.2008 - 01.2010

Software Engineer

Asynchrony Solutions
01.2000 - 10.2007

Associate in - Java

Step 1, Inc.

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