SHAWN REDMOND
St Louis
Summary
Detail-oriented Accounting Professional skilled in handling diverse range of accounts payable functions with accuracy, efficiency, and sound judgment. Adept at organizing and prioritizing requirements to maintain tight deadlines and strict financial controls. Accustomed to delivering superior performance in autonomous or team-focused environments.
Overview
17
17
years of professional experience
Work History
Accounts Payable Specialist
INDOFF, INC.
10.2022 - Current
- Daily completion of accounting tasks and requests using JDE Oracle and Confluence
- Vendor Down Payment Requests
- Requests To Issue Vendor and Customer Credits
- Sales Order maintenance and adjustments, as needed
- Job Problem entries and tracking
- Confirm completion of all sales orders prior to billing the customers.
- Verify accuracy of all vendor invoice details prior to paying the vendors
- Regular communication and follow-up with sales partners to confirm and update order statuses. Also, provides monthly reminders of closing date cut-offs.
- Research, track, and reconcile vendor statements while updating and verifying vendor contact information
- Annually confirm receipt of current W-9 Forms from new and existing vendors, including verifying any changes or updates to vendor contact details
- Maintain Compliance with all company policies and procedures
- Effectively assist with random management functions and tasks as requested
Customer Service Processor - Contract
CHUBB INSURANCE
06.2022 - 09.2022
- Analyze and complete all policy changes and submissions to ensure accuracy
- Assist Agents and Underwriters by accurately processing required transactions on existing policies.
- Provide technical, operational, and service support to Recreational Marine managers, underwriters, and brokers as it relates to quoting, binding and issuing new business, renewals, policy changes and other functions.
- Reconcile, prioritize and escalate concerns that have the potential to impact or compromise underwriting integrity.
- Support the implementation of new processes, participating in the upfront analysis and providing technical input.
Customer Service Specialist
STATE FARM BANK
01.2020 - 01.2021
- Selected to mentor and train new employees in February 2020.
- Promoted to Procedure Assistance Line (PAL) in Sep 2020, providing internal and external support
- Exceeded expectations for individual and department call center metrics
- 50-60 calls completed daily of the expected 40 calls.
- Consistently surpassed expectations in call handling time with a metric with average of 8.1 minutes, average wrap time of 2.0 minutes, and overall adherence of 88.0%
- Maintained 96% accuracy rating for adhering to department procedures.
- Completed several required and voluntary online courses which focused on various business areas
- Leadership Effectiveness
- Process Improvements
Mortgage Processor
STATE FARM BANK
08.2013 - 01.2020
- Established and cemented strong client relationships while processing mortgage refinance requests and mortgage purchase requests within 72 hours of initial contact.
- Reviewed credit, income, and financial data to ensure positive approval outcomes
- Processed 20-30 loan account payoffs and payoff checks when assisting Accounting and Home Equity Teams
- Maintained above-average individual metrics of 95% accuracy, and closing 35-40 average mortgage requests monthly
- Completed special projects including receiving a Bank 300 Certification Award based on bank executive recommendation for completion of a special Excel checklist project designed to improve department efficiency
- 45% decreases achieved for Average processing times over a 90-day period
- Resulted in the project being published in the company procedure guidelines
- Completed training in the Compliance and Quality Assurance (QA) areas, ensuring that all bank departments were operating within the policies, procedures, and regulations in accordance with local, state, and federal laws.
- Verified that all documents are completed accurately and signed.
- Performed compliance audit reviews by department to ensure adherence to compliance and procedure guidelines
- Routinely conducted monthly QA phone monitor reviews to confirm metrics goals and expectations were met
Supervisor; Specialty Collections Rep
STATE FARM BANK
05.2009 - 08.2013
- Tracked and managed employee performance for 12-16 direct reports which measured KPI’s and daily metrics
- Recruited to become a key member of the Excellence in Operational Management (EOM) focus group.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving strong recovery rates, while capturing 65% of potential fraud losses.
- Streamlined processes for 10 bank departments, increasing effectiveness by at least 35%
- Identified areas requiring improvement or restructuring.
- Established updates accordingly to guidelines and procedures
- Co-chaired Diversity and Inclusion Committee, organizing awareness activities and learning sessions to further promote workplace diversity and inclusion.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Negotiated to collect balance in full.
- Handled 40-50 outbound and inbound calls daily with goal of collecting owed debt.
Education
Associate of Arts - Accounting, major in Accounting & Finance
University of Phoenix
Phoenix, AZ05-2009
Bachelor of Science - Business Administration, major in HR Management
University of Phoenix
Phoenix08-2011
Skills
- Vendor relationship management
- Vendor engagement
- Payment processing
- Statement review
- GAAP principles
- Vendor relations
- Data entry
- Month-end closing
- Payment scheduling
- Invoice processing
- Account resolution
- Transaction verification
- Entry verification
- Data inputting
- Account reviewing
- Software Experience: ADP Payroll Day-Force Oracle FIS Citrix Microsoft Office (Excel, Word, Outlook, PowerPoint)
Accomplishments
- Collaborated with team of 3 in the development of EOM (Excellence in Operational Management)
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop and streamline Mortgage Processing procedures and tracking.
Affiliations
- National Society of Leadership and Success (NSLS) since 2020
Timeline
Accounts Payable Specialist
INDOFF, INC.
10.2022 - Current
Customer Service Processor - Contract
CHUBB INSURANCE
06.2022 - 09.2022
Customer Service Specialist
STATE FARM BANK
01.2020 - 01.2021
Mortgage Processor
STATE FARM BANK
08.2013 - 01.2020
Supervisor; Specialty Collections Rep
STATE FARM BANK
05.2009 - 08.2013
Associate of Arts - Accounting, major in Accounting & Finance
University of Phoenix
Bachelor of Science - Business Administration, major in HR Management
University of Phoenix