Shawn Mays
Kansas City
Summary
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Diligent worker with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.
Overview
6
6
years of professional experience
Work History
Hogan Preparatory Academy
Kansas City, MO
- Monitored campus social media to share upcoming events and acknowledgments
- Created a survey of students and staff about the design of the new campus building
Crew Member
Kansas City Zoo
04.2020 - Current
- Assisted with training new members about the proper policies and procedures
- Operated cash register efficiently, processing transactions accurately and timely.
- Provided excellent customer service to zoo visitors, ensuring a positive experience.
Intern
Kemper
St Louis, MO
01.2024 - 05.2024
- Assisted in data entry and management of client information using internal systems.
- Supported team in preparing reports and presentations for stakeholder meetings.
- Conducted research on insurance products to enhance client engagement strategies.
- Collaborated with cross-functional teams to streamline operational processes.
Education
Bachelor of Science - Accounting
Harris-Stowe State University, Anheuser-Busch School of Business
St. Louis, MO05-2026
Skills
- Capable of interacting and communicating effectively with customers, staff, and management
- Strong attention to detail and ensuring projects are completed accurately and within a designated time frame
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
RELEVANT COURSES
- Federal Income Tax II
- Business Policy and Strategy
- Cost Accounting II
- Auditing
STUDENT LEADERSHIP
- Accounting Student Association of Business, 2022- Present
- KCMO, Youth Ambassadors, June 2018 - 2020
- Participated in weekly sessions with community members to discuss resumes, interviews, and understanding community issues
Timeline
Intern
Kemper
01.2024 - 05.2024
Crew Member
Kansas City Zoo
04.2020 - Current
Hogan Preparatory Academy
Bachelor of Science - Accounting
Harris-Stowe State University, Anheuser-Busch School of Business