Shawn Wheeler
St Louis
Summary
Detail-oriented medical secretary with expertise in patient relations and compliance. Proven ability to manage front desk operations and maintain accurate medical records while ensuring a welcoming environment.
Overview
7
7
years of professional experience
Work History
Medical Secretary
St. Luke's Medical Group
Saint Louis
03.2023 - 03.2026
- Greeted patients upon arrival, updating patient information in computer system.
- Checked patients in and out for appointments and collected co-payments.
- Assisted in maintaining compliance with health regulations and privacy standards.
- Managed office supplies and ensured the reception area remained organized.
- Collaborated with medical staff to coordinate patient flow during visits.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Front Desk Receptionist
West County Outpatient Cath Lab
St Louis
03.2022 - 03.2023
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Compiled physical and digital documents, charts, and reports.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Ordered office supplies when needed while monitoring inventory levels at all times.
- Prepared and sent financial statements to support bookkeeping functions.
- Prepared examination rooms and assisted in basic patient care as needed.
Patient Care Technician
St. Luke's Des Peres Hospital
St Louis
09.2019 - 03.2022
- Monitored vital signs and reported changes to medical staff.
- Assisted nurses with patient care tasks and daily activities.
- Supported patients with mobility and personal hygiene needs.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Maintained cleanliness and organization of patient rooms and equipment.
- Documented patient information accurately in electronic health records.
Education
High School Diploma -
Bishop DuBourg High School
St. Louis, MO05-1990
Skills
- Patient relations
- Attention to detail
- Effective communication
- Patient scheduling
- Payment collection
- Medical records management
- Front desk operations
- Inventory oversight
- Patient check-in/check-out
Timeline
Medical Secretary
St. Luke's Medical Group
03.2023 - 03.2026
Front Desk Receptionist
West County Outpatient Cath Lab
03.2022 - 03.2023
Patient Care Technician
St. Luke's Des Peres Hospital
09.2019 - 03.2022
High School Diploma -
Bishop DuBourg High School