Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shavon Walls-Taylor

Columbia,MO

Summary

Dear Prospective Employer: I am pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. I have acquired numerous years of customer service experience throughout my career working in the healthcare field as well as employment in the tax preparation, mental health and homeless advocacy field. While most of my employment history has been in the mental health field, providing great positive customer interaction and service is always the true goal. As a person, I am a reliable, dedicated, detailed oriented individual with the ability to multitask, to take instruction and direction, as well as to work as part of a team or independently. I believe in being committed to doing the job to the true best of my abilities, to completing tasks and goals that are given to me and those that I have established for myself. I look forward to hearing from you soon to further discuss the aforementioned job opportunity. As I am confident that I would be a valuable asset to the company now and in the future. I have enclosed my resume along with this cover letter. I can be contacted via telephone at (708) 708-7402. Thank you in advance for considering me for the position within the Company. Sincerely,

ShaVon Walls-Taylor

Enclosed Resume

Overview

11
11
years of professional experience

Work History

Outreach Coordinator

FACE of Boone County
02.2017 - 09.2025
  • Facilitated strong relationships with over 50 community members by attending local events, serving as a liaison between the organization and its constituents.
  • Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
  • Enhanced public understanding of organizational goals with clear, engaging communication materials.
  • Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
  • Tailored outreach messages to resonate with diverse audiences, increasing engagement across all platforms.
  • Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.

Medical Receptionist

Tiger Pediatrics
03.2016 - 08.2018
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Assisted 8 healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Customer Service Representative

Express Professionals
01.2015 - 12.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to 10 or more customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

No Degree - Professional Medical Coding And Billing

Columbia Area Career Center
Columbia, MO
01-2017

Bachelor of Science - Health Administration

Kaplan University
Davenport, IA
05-2013

Skills

  • Outreach initiatives
  • Community education
  • Partnership development
  • Community engagement
  • Written and verbal communication
  • Proficient in Word, PowerPoint, Excel,, Adobe
  • Teamwork and collaboration
  • Attention to detail and Reliable
  • Excellent communication
  • Organizational skills

Timeline

Outreach Coordinator

FACE of Boone County
02.2017 - 09.2025

Medical Receptionist

Tiger Pediatrics
03.2016 - 08.2018

Customer Service Representative

Express Professionals
01.2015 - 12.2015

No Degree - Professional Medical Coding And Billing

Columbia Area Career Center

Bachelor of Science - Health Administration

Kaplan University
Shavon Walls-Taylor