Shaunna Dye
Excelsior Springs
Summary
Experienced with front office management, delivering seamless guest experiences and optimizing operational workflows. Utilizes strategic planning and team coordination to enhance service quality. Track record of effective problem-solving and fostering positive guest relationships.
Overview
5
5
years of professional experience
Work History
Assistant Front Office Manager
The Elms Hotel and Spa
02.2025 - Current
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Organized monthly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Boosted efficiency in room assignment process through effective collaboration with the reservations team on booking forecasts and special requests.
- Improved guest satisfaction by effectively managing room allocations and addressing guest concerns promptly.
Front Office Supervisor
The Elms Hotel & Spa
04.2024 - 02.2025
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Maintained payroll information by calculating, collecting, and entering data.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
Front Office Agent
The Elms Hotel & Spa
04.2023 - 04.2024
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Assisted in revenue management strategies by analyzing booking patterns and implementing pricing adjustments accordingly.
- Performed wide-ranging administrative, financial and service-related functions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front of House Assistant Manager
Sonics Drive In
08.2020 - 04.2023
- Conducted routine inventory counts, maintaining accurate stock levels for optimal replenishment.
- Contributed to a positive work atmosphere by fostering strong relationships with coworkers and management.
- Ensured compliance with safety regulations and sanitation guidelines, promoting a safe dining experience for all guests.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Drove excellent customer service through coaching, role modeling, and incorporating customer feedback to reinforce and improve quality of service.
Education
High School Diploma -
Richmond RXVII High School
05-2020
Skills
- Issue handling
- Shift scheduling
- Staff management
- Suggestive selling
- Front desk operations
- Proficient in Excel & Word Software
- Customer relations
- Workflow coordination
- Payroll and budgeting
- Staff training and development
- Customer service
Accomplishments
- Achieved Colleague of the Month for November of 2023
- Awarded the Destination Award from Hyatt
Timeline
Assistant Front Office Manager
The Elms Hotel and Spa
02.2025 - Current
Front Office Supervisor
The Elms Hotel & Spa
04.2024 - 02.2025
Front Office Agent
The Elms Hotel & Spa
04.2023 - 04.2024
Front of House Assistant Manager
Sonics Drive In
08.2020 - 04.2023
High School Diploma -
Richmond RXVII High School
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