Shaunna Dye
Excelsior Springs
Summary
Professional with a strong background in front office operations and a proven ability to lead and collaborate effectively within a team. Experienced in staff training, guest relations, and problem-solving, with a track record of consistently delivering results. Adaptable, reliable, and skilled at thriving in dynamic environments while ensuring seamless service delivery.
Overview
4
4
years of professional experience
Work History
Front Office Supervisor
The Elms Hotel & Spa
04.2024 - Current
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Maintained payroll information by calculating, collecting, and entering data.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
Front Office Agent
The Elms Hotel & Spa
04.2023 - 04.2024
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Assisted in revenue management strategies by analyzing booking patterns and implementing pricing adjustments accordingly.
- Performed wide-ranging administrative, financial and service-related functions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front of House Assistant Manager
Sonics Drive In
08.2020 - 04.2023
- Conducted routine inventory counts, maintaining accurate stock levels for optimal replenishment.
- Contributed to a positive work atmosphere by fostering strong relationships with coworkers and management.
- Ensured compliance with safety regulations and sanitation guidelines, promoting a safe dining experience for all guests.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Drove excellent customer service through coaching, role modeling, and incorporating customer feedback to reinforce and improve quality of service.
Education
High School Diploma -
Richmond RXVII High School
Richmond, MO05-2020
Skills
- Issue handling
- Shift scheduling
- Staff management
- Suggestive selling
- Front desk operations
- Proficient in Excel & Word Software
- Customer relations
- Workflow coordination
- Payroll and budgeting
Accomplishments
- Achieved Colleague of the Month for November of 2023
- Awarded the Destination Award from Hyatt
Timeline
Front Office Supervisor
The Elms Hotel & Spa
04.2024 - Current
Front Office Agent
The Elms Hotel & Spa
04.2023 - 04.2024
Front of House Assistant Manager
Sonics Drive In
08.2020 - 04.2023
High School Diploma -
Richmond RXVII High School
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