Shaunn Flannery
Independence
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
38
38
years of professional experience
Work History
Elite Sales
Holiday Inn Club Vacations
09.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
General Manager
The Lube Shop
07.2019 - 08.2024
- Maintained accurate records of all repairs performed, enhancing documentation and record-keeping
- Negotiated contracts with vendors, suppliers and other partners
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination
- Identified new business opportunities through market research
- Monitored market trends and adjusted strategies accordingly
- Developed policies, procedures, and short-term and long-term goals for the organization
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable
- management
- Oversaw the development and launch of new products and services
- Integrated marketing and sales strategies with business development and operational leadership plans
- Established policies and procedures that promoted an ethical work environment
- introduced innovative approaches that improved efficiency while reducing costs
- overseen the daily operations of the organization and ensured compliance with applicable laws and regulations
- assessed financial performance of the organization on a regular basis and identified areas for improvement
Board President
Highleah Townhomes
08.2019 - 09.2022
- Oversee annual budget
- Identified potential areas of risk for the organization and implemented strategies to mitigate those risks
- Facilitated the development of board policies and procedures to support organizational goals
- Recruited, trained, and mentored new board members to ensure their successful integration into the team
- Responded promptly to inquiries from other stakeholders regarding decisions made by the board
- Ensured compliance with applicable laws, regulations, and ethical standards governing nonprofits
- Monitored internal operations of the organization, including finances and personnel matters, ensuring efficient use of resources
- Created an environment where collaboration was valued among board members and staff
- Presided over board meetings and ensured that all members were heard in a respectful manner
- Reviewed annual budgets prepared by staff or finance committee members before presenting them to the full board for approval
Vacation Planner
Vacations To Go
02.2019 - 07.2019
- Marketed and sold Cruises through multiple cruise lines
- Ensured compliance with company policies regarding risk management and safety procedures when booking vacations for clients
- Managed client accounts ensuring accurate billing documents were provided in a timely manner
- Provided detailed information on attractions, entertainment options, and accommodations available in the destination areas
- Maintained records of customer interactions using computerized database systems
- Responded promptly to customer inquiries via telephone calls, emails or social media messages
- Provided post-trip follow up services such as refunds or credits due from suppliers or vendors
- Managed multiple projects simultaneously while meeting strict deadlines
National Account Manager
T and W Tire
01.2017 - 02.2019
- Marketing and Prospecting new clients
- Monitored competitive activity within the retail industry and adjusted strategies accordingly
- Provided timely customer service resolution for all escalated issues from national accounts
- Negotiated contracts with major retailers on a national level
- Conducted market research to identify potential customers and new business opportunities
- Maintained accurate records of sales activities including customer contacts, meetings, presentations
- Ensured compliance with company policies, procedures, and regulations when working with national accounts
- Participated in trade shows and conventions representing the company's products and services to prospective clients
- Developed and implemented strategic plans to grow national accounts
- Resolved customer complaints regarding sales and service
Department Manager
Custom Truck and Equipment
01.2014 - 01.2016
- Managed purchase of parts from various manufacturers and suppliers and managed an inventory of same
- Ensured compliance with all safety regulations in the workplace
- Participated actively in strategic planning sessions with top executives from different divisions
- Ensured compliance with company policies and relevant regulations
- Coached and trained new staff members, providing guidance on department policies and procedures
- Provided technical support as needed when troubleshooting issues related to equipment or software
- Followed safety protocols and company processes and procedures
Regional Sales Manager, Store Manager, Account Manager
Carquest Auto Parts
01.1987 - 01.2014
- Worked to enhance business profitability with a 30% annual growth
- Analyzed regional sales performance data to develop actionable insights
- Participated actively in industry conferences and seminars for knowledge sharing purpose
- Created promotional campaigns to increase sales in the region
- Established relationships with key accounts in the region through personal visits and phone calls
- Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets
- Implemented effective territory management techniques across the region
- Partnered closely with marketing team to ensure successful execution of promotional campaigns in the region
- Provided technical advice and support on product features and benefits to customers
- Maintained accurate records of all sales activities including leads generated and closed deals
- Developed strategies and plans for regional sales growth
- Organized trade shows, exhibitions, and other events to showcase products
- Led, coached and developed employees to achieve sales goals
- Recruited, trained and supervised new employees
- Prepared monthly reports on sales figures, expenses, profits
Education
Bachelors of Science in Business Management - Business Management
National American University
01.2014
Skills
- Excellent customer relations
- Applied computer skills such as Microsoft office suite
- Well-versed in contract law
- Adept in multitasking
- Analytical problem solver
- Organization and attentive to detail
- 40 years of business management and team building
- Executive level consultation
- Business Development
- Sales and Marketing
- Operational Excellence
- Account Management
- Employee Relations
- Leadership Team Building
- Budget Management
Timeline
Elite Sales
Holiday Inn Club Vacations
09.2024 - 02.2025
Board President
Highleah Townhomes
08.2019 - 09.2022
General Manager
The Lube Shop
07.2019 - 08.2024
Vacation Planner
Vacations To Go
02.2019 - 07.2019
National Account Manager
T and W Tire
01.2017 - 02.2019
Department Manager
Custom Truck and Equipment
01.2014 - 01.2016
Regional Sales Manager, Store Manager, Account Manager
Carquest Auto Parts
01.1987 - 01.2014
Bachelors of Science in Business Management - Business Management
National American University
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