Shauna Mullane
Cedar Hill
Summary
Empathetic Member Care Specialist recognized for productivity and efficient task completion. Skilled in conflict resolution, customer relationship management, and communication, ensuring positive outcomes in member interactions. Excel in listening, empathy, and problem-solving, vital for navigating complex member inquiries and fostering loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Member Care Specialist Shift Lead
Sana Lake Recovery Center
Dittmer
01.2024 - Current
- Provided crisis intervention and emotional support to clients during recovery.
- Facilitated communication between staff and management regarding member care issues.
- Monitored patient behavior and reported significant changes to the healthcare team.
- Monitored patient safety in all areas of the facility.
- Provided emotional support to clients and patients dealing with difficult situations.
- Completed daily client rounds and tracked client movements.
Server
Shenanigans
House Springs
11.2022 - 07.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Managed dining area cleanliness and organization throughout service shifts.
Medical Receptionist
Urgent Care Group
St. Louis
11.2021 - 07.2023
- Greeted patients and provided essential information for their visit.
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments and coordinated with medical staff as needed.
- Verified insurance information and collected necessary patient data.
- Maintained organized electronic health records for easy access.
Housekeeper
Marriott
Fenton
03.2020 - 07.2021
- Cleaned guest rooms to maintain high standards of cleanliness and comfort.
- Restocked supplies in bathrooms and kitchens to ensure guest satisfaction.
- Implemented proper cleaning techniques for different surfaces and materials.
Front Desk Associate
TownePlace Suites Marriot Hotel
Fenton
09.2019 - 03.2020
- Greeted guests warmly upon arrival and checked them into their rooms.
- Managed reservations using hotel management software efficiently and accurately.
- Assisted guests with inquiries, providing information about hotel services and local attractions.
Cashier
U-Gas
Cedar Hill
09.2014 - 09.2016
Education
High school diploma -
Grandview High School
Hillsboro, MOSkills
- Crisis intervention
- Patient Care
- Medical Records
- Computer Skills
- HIPAA
- Insurance verification
- EMR systems
Certification
- MAADC I
Timeline
Member Care Specialist Shift Lead
Sana Lake Recovery Center
01.2024 - Current
Server
Shenanigans
11.2022 - 07.2024
Medical Receptionist
Urgent Care Group
11.2021 - 07.2023
Housekeeper
Marriott
03.2020 - 07.2021
Front Desk Associate
TownePlace Suites Marriot Hotel
09.2019 - 03.2020
Cashier
U-Gas
09.2014 - 09.2016
High school diploma -
Grandview High School