Shauna Coleman
Wentzville
Summary
Detail-oriented Loan Processor with expertise in regulatory compliance and effective communication. Proven ability to streamline loan processing and verify information, enhancing team efficiency and borrower satisfaction.
Overview
17
17
years of professional experience
Work History
Loan Processor
Citibank
O'Fallon, MO
07.2009 - Current
- Reviewed loan applications for accuracy and compliance with regulatory standards.
- Coordinated documentation collection from clients and third parties to expedite loan processing.
- Evaluated credit reports and financial statements to assess borrower eligibility and risk.
- Communicated with clients to clarify application details and resolve discrepancies effectively.
- Developed training materials to enhance team knowledge of lending guidelines and software systems.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
Education
High School Diploma -
Lafayette Senior High
Wildwood, MOSkills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- trained on FHA/VA and community lending loans
- blended pipeline of purchase and refinance
Timeline
Loan Processor
Citibank
07.2009 - Current
High School Diploma -
Lafayette Senior High