Shaun Mullen
St Louis
Summary
Accomplished professional with a proven track record at BJC Hospital, excelling in critical thinking and documentation accuracy. Enhanced patient safety by implementing strategic initiatives and conducting audits. Demonstrated leadership by mentoring teams and optimizing workflows, resulting in improved efficiency. Adept at multitasking and decision-making, driving operational success and fostering collaborative environments.
Overview
9
9
years of professional experience
Work History
Mental Health Technician
BJC Hospital
10.2025 - Current
- Monitored patient behavior and emotional states to ensure safety and well-being.
- Assisted in developing individualized treatment plans under supervision of mental health professionals.
- Documented patient progress and changes in behavior for multidisciplinary team review.
- Educated patients on coping strategies, enhancing their self-management skills.
- Led crisis intervention efforts, employing de-escalation techniques to manage challenging situations.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Implemented therapeutic activities to support patient engagement and recovery goals.
Patient Safety Assistant
BJC Hospital
01.2023 - Current
- Monitored patient safety protocols to ensure adherence to established standards and guidelines.
- Assisted healthcare staff in identifying potential safety risks within patient care environments.
- Collaborated with multidisciplinary teams to develop and implement safety improvement initiatives.
- Conducted regular audits of safety practices, providing feedback for continuous process enhancements.
Pharmacy Technician
Express Scripts
02.2023 - 05.2024
- Oversaw medication dispensing processes, ensuring accuracy and compliance with regulatory standards.
- Trained and mentored junior technicians on pharmacy procedures and software systems.
- Implemented workflow improvements that enhanced operational efficiency and reduced wait times.
- Collaborated with healthcare professionals to resolve prescription issues and optimize patient care.
Assistant Manager
QuikTrip
05.2022 - 01.2023
- Led daily operations to enhance team performance and service delivery.
- Developed training programs to improve employee skills and operational efficiency.
- Oversaw compliance with company policies, ensuring adherence to operational standards.
Team Member
Noodles & Company
08.2016 - 05.2022
- Assisted in food preparation, ensuring adherence to safety and quality standards.
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with team members to efficiently manage high-volume periods during peak hours.
Shift Manager
Noodles & Company
08.2016 - 05.2022
- Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members, fostering a collaborative work environment.
- Analyzed performance metrics to identify areas for operational enhancement.
- Facilitated communication between management and staff to align goals and expectations.
Education
High School Diploma -
Normandy Senior High
St Louis, MOHigh School Diploma -
North Technical High School
Florissant, MONo Degree - Medical Informatics
Ultimate Medical Academy
Clearwater, FL05-2026
Skills
- Multitasking capacity
- Critical thinking
- Decision-making
- Documentation accuracy
Timeline
Mental Health Technician
BJC Hospital
10.2025 - Current
Pharmacy Technician
Express Scripts
02.2023 - 05.2024
Patient Safety Assistant
BJC Hospital
01.2023 - Current
Assistant Manager
QuikTrip
05.2022 - 01.2023
Team Member
Noodles & Company
08.2016 - 05.2022
Shift Manager
Noodles & Company
08.2016 - 05.2022
High School Diploma -
Normandy Senior High
High School Diploma -
North Technical High School
No Degree - Medical Informatics
Ultimate Medical Academy