Shaula Reynolds
O Fallon
Summary
Dynamic professional with extensive experience in customer service and payment processing at St. Charles City-County Library District. Proven ability to train staff and enhance operational efficiency while maintaining confidentiality. Recognized for exceptional attention to detail and effective communication, consistently exceeding performance standards in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Library Assistant I
St. Charles City-County Library District
MO
10.2014 - Current
- Processed payments from patrons for fines or fees associated with their accounts.
- Trained new staff and volunteers on library systems and customer service protocols.
- Enforced current library policies fairly with patrons.
- Operated networked and standalone PCs, photocopier, fax machine, and scanner. Helped patrons use these machines as well.
- Handled in-person and telephone requests for information and materials.
Offsite Invoice Payment Specialist II
Cass Information Systems
Bridgeton
10.2009 - Current
- Accurately key required customer data for fifteen different accounts by interpreting a variety of source documents and coded information.
- Consistently meet or exceed standard time and accuracy requirements while working independently and efficiently.
- Continue to train on new accounts as needed.
PTC President
Dardenne Elementary
O’Fallon
05.2012 - 06.2014
- Preside over the PTC meetings working closely with the Principal, Vice Principal, Teachers, and Parents.
- Responsible for creating the agendas for the monthly PTC meetings.
- In charge of several after school events including the annual Back to School Bash, Movie Night, several restaurant nights, and successfully created a new Vendor Event.
- Started with a cash balance of $9,242 and ended with a balance of $13,915 while still purchasing new books for every classroom, walkie talkies, document cameras, computer software subscriptions, and a $50 stipend for all of the teachers in addition to funding several other projects for the school.
Director of Client Support
Delores McCombs & Assoc.
O’Fallon
06.1997 - 06.2009
- Responsible for customer service over the phone and on site, problem solving, and data entry of billing information.
- Train Court Clerks to use the Computerized Court System and some data entry into the Computerized Court System to help the Clerks catch up as needed.
- Extensive computer programming in Paradox.
- Proficient in Microsoft Word, Excel Spreadsheet, QuickBooks, and pcAnywhere.
Assistant Court Clerk – Part Time
Village of Bel-Ridge
St. Louis
09.1998 - 07.2001
- Responsible for collecting payments and checking in the defendants on court nights.
- Data entry of ticket and disposition information, filing defendant information, creating letters, warrants, and other reports.
- Handled confidential information with discretion and professionalism.
Education
Bachelor of Science - Business Administration with an emphasis in Management
University of Missouri
St. Louis, MO01.1995
Honors Diploma - Overland, MO
Ritenour High School
Overland, MO01.1990
Skills
- Customer service
- Payment processing
- Attention to detail
- Effective communication
- Time management
- Confidentiality handling
- Data entry
- Problem solving
- Staff training
- Conflict resolution
Timeline
Library Assistant I
St. Charles City-County Library District
10.2014 - Current
PTC President
Dardenne Elementary
05.2012 - 06.2014
Offsite Invoice Payment Specialist II
Cass Information Systems
10.2009 - Current
Assistant Court Clerk – Part Time
Village of Bel-Ridge
09.1998 - 07.2001
Director of Client Support
Delores McCombs & Assoc.
06.1997 - 06.2009
Bachelor of Science - Business Administration with an emphasis in Management
University of Missouri
Honors Diploma - Overland, MO
Ritenour High School