Sharron Robinson
St. Louis
Summary
Experienced with accounts receivable processes, ensuring timely and accurate financial transactions. Utilizes effective communication skills to resolve client inquiries and discrepancies. Knowledge of reconciliation and cash applications, ensuring smooth and efficient operations. Offering strong organizational skills and attention to detail, eager to learn and grow within a financial environment. Brings foundational understanding of accounting principles and proficiency in data entry and spreadsheet management.
Overview
11
11
years of professional experience
Work History
AR Clerk Team Lead
UniFirst
09.2023 - Current
- Manage a small team of 3-5 AR cash application and billing clerks in a professional and suitable business environment, establishing and utilizing interpersonal skills to motivate and conduct team development, minimizing payment posting errors, and increasing application production rates
- Manage accounts receivable cash application and billing duties by organizing and assigning daily tasks to ensure the completion of work within the cash application and billing team
- Monitor the progress of the team and its optimal production efforts, as well as provide suggestions, reviews, and implement feedback to improve processes to increase effectiveness of operations
- Create learning and training modules to collect, analyze, and report data documentation to reduce accounting applied errors and grow the team's application production
- Maintain the accounts receivable cash application and billing duties, setting and modeling required expectations for each individual part of the team
Accounts Receivable Clerk
UniFirst
07.2022 - Current
- Demonstrate flexibility operating and navigating through various payment and billing systems such as Sage 100, Oracle, etc
- Record, verify, post payments and bill past due and current invoices in compliance with company policies and procedures
- Assist and collaborate with the AR collection team and corporate team with settling and reconciling debt in a timely manner
- Identify misapplied funds, obtain and research payment remittances, and resolve payment discrepancies
- Perform data entry and monitor daily incoming customer inquiries, responding quickly and diligently to maintain customer satisfaction
Customer Service Representative - Internet Repair
Spectrum
08.2020 - 07.2022
- Provided over-the-phone internet support and repair services to customers through an automated dialing system
- Used advanced diagnostic tools to help address technical inquiries and restore proper service, communicating with customers effectively to assess and resolve issues within a timely manner
- Maintained knowledge of the latest technology and products to better assist customers
- Processed orders and adding spectrum services upon customers' request and schedule appointments for customers needing further assistance
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Pharmacy Technician
Walgreens
09.2019 - 03.2021
- Handled inbound and outbound calls to patients regarding their prescribed medications
- Maintained contact with doctor offices on behalf of patients
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Pharmacy Technician
Express Scripts
11.2015 - 05.2019
- Handled inbound calls and outbound calls to patients inquiring about their Home Delivery benefits explaining the advantages of Home Delivery prescription services
- Identified patient needs accurately completing and documenting patient interactions and transactions in company databases
- Initiated calls and faxes to prescribers to obtain prescriptions on behalf of patients who agree to use Home Delivery
- Effectively managed a caseload of records to facilitate timely processing of Home Delivery prescription requests
Medical Collector
RSI
04.2014 - 11.2015
- Accepted and handled incoming telephone calls with debtors, assisting other collectors with irate debtors and providing financial counseling to debtors
- Updated and navigated accounts in FACS system, following federal and state regulations (FDCPA AND HIPAA)
- Utilized various collection strategies resolving debtors medical debt
- Collected insurance and necessary payment information from debtors if needed for processing claims
- Contributed to company-wide goals by consistently meeting or exceeding individual collection targets month over month.
Education
Associate in Arts (AA) -
Saint Louis Community College
Saint Louis County, MO05.2023
Skills
- Cash Applications
- HIPAA
- Insurance Verification
- Data Entry
- Organizational Skills
- Medical Collection
- Microsoft Office
- Pharmacy Technician Experience
- Customer Service
- Bank Reconciliation
- Account Reconciliation
- Sage
- Invoice Processing
- Process Improvement
- Accounting Software Proficiency
- Accounts Receivable Management
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
AR Clerk Team Lead
UniFirst
09.2023 - Current
Accounts Receivable Clerk
UniFirst
07.2022 - Current
Customer Service Representative - Internet Repair
Spectrum
08.2020 - 07.2022
Pharmacy Technician
Walgreens
09.2019 - 03.2021
Pharmacy Technician
Express Scripts
11.2015 - 05.2019
Medical Collector
RSI
04.2014 - 11.2015
Associate in Arts (AA) -
Saint Louis Community College
Similar Profiles
Michael PadillaMichael Padilla
Route Service Sales Representative at UniFirstRoute Service Sales Representative at UniFirst
Jose LopezJose Lopez
Linen Sorter at UniFirstLinen Sorter at UniFirst
Luis Ramos-HenriquezLuis Ramos-Henriquez
Assistant Production Manager at UniFirstAssistant Production Manager at UniFirst