Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Michaud

Kansas City,MO

Summary

Small business co-owner with a proven track record at All Pro Tankless, Inc., enhancing customer satisfaction and streamlining operations. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

27
27
years of professional experience

Work History

Owner

All Pro Tankless, Inc.
03.2007 - 11.2016
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Legal Medical Records Clerk

Aventura Orthopedic Care
01.1995 - 03.2013
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Medical Records Custodian
  • Scheduled phone and onsite conferences for our physicians and patient attorneys

PBX Operator

Orthopedic Care Center Center
09.1989 - 11.1993
  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Enhanced communication between departments by promptly transferring calls and providing accurate information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Education

High School Diploma -

Miami Norland High School
North Miami Beach
06-1967

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Team oversight

Timeline

Owner

All Pro Tankless, Inc.
03.2007 - 11.2016

Legal Medical Records Clerk

Aventura Orthopedic Care
01.1995 - 03.2013

PBX Operator

Orthopedic Care Center Center
09.1989 - 11.1993

High School Diploma -

Miami Norland High School

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Sharon Michaud