Sharon McCluskey
Joplin
Summary
Results-driven Product Marketing Manager with a solid track record in enhancing client engagement and driving team success through strategic planning and collaboration.
Overview
40
40
years of professional experience
Work History
Product Marketing Manager
Jack Henry & Associates
Monett
07.2005 - 12.2023
- Directed a team of professional presenters to enhance client engagement and support sales efforts.
- Managed solution specialists to achieve individual quotas aligned with company objectives.
- Supervised team responsible for completing Requests for Proposals, ensuring timely delivery.
- Contributed to development of annual sales budget exceeding $200 million through strategic planning.
- Oversaw demonstration system utilized in marketing products to potential clients, improving presentation quality.
Sales Support Manager
Jack Henry & Associates
Monett
06.2000 - 06.2005
- Coordinated sales support activities to improve customer service efficiency.
- Assisted sales team with product knowledge and training resources.
- Developed training materials to enhance staff performance in sales support.
- Oversaw sales support team projects and implemented methods to improve efficiency and service levels.
Customer Service Manager
First National Bank of Slippery Rock
Slippery Rock
08.1983 - 06.2000
- Directed daily customer service operations and ensured team alignment with company goals.
- Trained and mentored staff on effective communication and problem-solving techniques.
- Managed escalated customer issues and facilitated resolutions with empathy and efficiency.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
Certificate of Completion - Real Estate
Colibri Real Estate
St. Louis, MO09-2025
Accounting and Finance
Slippery Rock University of Pennsylvania
Slippery Rock, PASkills
- Market analysis
- Product positioning
- Competitive intelligence
- Digital marketing
- Sales strategy
- Customer relationship management
Timeline
Product Marketing Manager
Jack Henry & Associates
07.2005 - 12.2023
Sales Support Manager
Jack Henry & Associates
06.2000 - 06.2005
Customer Service Manager
First National Bank of Slippery Rock
08.1983 - 06.2000
Certificate of Completion - Real Estate
Colibri Real Estate
Accounting and Finance
Slippery Rock University of Pennsylvania
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