Sharon Brownlow
Saint Louis
Summary
Customer service professional bringing 20 + years of experience with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication paying strong attention to detail with proven ability to problem solve and quickly adapt to new challenges and fast - paced environments.
Successful at managing staff and multiple priorities, able to service the diverse needs of patients, accurately analyze case files and coordinate with medical staff using responsive collaborative engagement while ensuring accurate data entry, efficient processing and superior support. Knowledgeable in medical terminology and insurance verification.
Maintains highest standards of ethics, professionalism and regulatory compliance.
Committed to leveraging these qualities to drive success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Walmart Supercenter
07.2016 - Current
- Responsible for front end operations and departmental management of staff and merchandise.
- Manager /communicate regularly with cashiers, customer service, money center, maintenance and outside grounds team members
- Switch and fill registers, perform adults, run reports, manage scheduling / staffing levels in key areas, adequately train for up to date procedures to ensure that the company policies are followed while maintaining the highest standard of customer service
- Manage staff and merchandise with in several specific areas outside of the front end as a department manager.
- Spearheaded various projects including store remodeling and brand advertisement.
Customer Care Representative
HDIS
11.2020 - 10.2024
- Helped customers/patients with medical products and services through various avenues.
- Managed high call volumes both inbound and out with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers and providers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information, accurately track customer interactions and update account information
- Contributed to team success, consistently achieving call center performance metrics.
- Collaborated with cross-functional teams, various medical professionals and insurance companies to resolve complex customer /patient issues in a timely manner.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts
Team Lead
Vision Financial
02.2012 - 05.2016
- Maintained personal and group budgets, tracked numbers by calculating dollars moved per collector, per team, as well as estimated monthly projections
- Handled escalted consumer calls, provided 2nd voice asstiance, schduleing, account reviews, enforced company policy, promoted positive work ethics and high preformance among employees
National Casa Advocate (GAL)
Voices For Children
09.2007 - 08.2012
- Carefully advocated for battered and abused children in the city of Saint Louis
- Made required monthly home/school visits, attended all court appearences /meetings, prepared reports for judges, prosecutors, public defenders, various attoneys and Djo's pertinent to each case
- As a GAL, I assisted in finding placements for each child, investigated cases and offered the judge information in order to make appropriate decisions for knowing which disposition the community expected as well as what the system demanded as accountable to uphold the best intrest of the child represented
Education
No Degree - Billing And Coding
Lindenwood College
St Charles , Mo01-2024
general - Criminal Justice, Psychology, Social Work
Forest Park Community College
Saint Louis, Mo01-2023
general - Business Administration, Management
Harris Stowe State College
Saint Louis, Mo01.2004
general - Biology, Biological Sciences, Business Administration
Mississippi Valley State University
Itta Bena, Ms01.1997
Skills
- Professional work ethic
- Exceptional critical thinking abilities and problem solving skills
- Great oral /written communication skills
- Ability to Competently multitask
- Microsoft Outlook, Word, and Excel
- Exceptional interpersonal communication
- Excellent time /workflow management skills
- Conflict resolution techniques
- Customer relationship management (CRM)
- Effective workflow management
- Team building and leadership
Awards
- Supervisor of season for Vision Financial .
Trail Blazer Award from Temple Christian Fellowship
Creation of and significant contributions to the start of the Youth Ministry Program for ages 0 to 21 for impactful discipleship and spiritual and general education.
References
Patricia Woods Broad of Trustees for Temple Christian Fellowship / retired head of Human Resources for U.S. Army
314 609 6703
Jacqua Outlaw Geospatial Intelligence officer for U.S. Federal Government
314 712 0042
Timeline
Customer Care Representative
HDIS
11.2020 - 10.2024
Customer Service Manager
Walmart Supercenter
07.2016 - Current
Team Lead
Vision Financial
02.2012 - 05.2016
National Casa Advocate (GAL)
Voices For Children
09.2007 - 08.2012
general - Business Administration, Management
Harris Stowe State College
general - Biology, Biological Sciences, Business Administration
Mississippi Valley State University
No Degree - Billing And Coding
Lindenwood College
general - Criminal Justice, Psychology, Social Work
Forest Park Community College
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