Shari Ragan
Columbia
Summary
Dedicated administrative professional known for delivering exceptional customer service and fostering positive interpersonal relationships. With a proven track record of providing top-notch clerical support and operational assistance, I excel in meeting and exceeding support staff needs. My diplomatic communication style ensures effective collaboration, while my self-motivation and decisive nature make me adept at managing independent work. Experienced in coordinating documents, supplies, and project resources, I bring a blend of efficiency and personable service to every task, contributing to a harmonious and productive work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Life Policy Associate
Shelter Insurance
06.2021 - Current
- Enhanced policy implementation by conducting thorough research and analysis of current issues.
- Informed stakeholders on relevant policy changes by drafting clear and concise communication materials.
- Collaborated with cross-functional teams to develop effective policy recommendations for decisionmakers.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Posted payments to accounts and maintained records.
- Modified, updated and processed existing policies.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Collected premiums and issued accurate receipts.
- Supported the development of strategic plans by identifying key policy opportunities and challenges.
- Trained new team members in company-specific tools used for data collection or presentation purposes.
- Utilized strong project management skills prioritizing multiple projects simultaneously while meeting deadlines.
- Effectively communicated complex information both orally and in writing for diverse audience groups.
Circuit Court Clerk
Boone County Courts State Of Missouri
05.2019 - 06.2021
- Enhanced court operations by providing prompt and accurate assistance to judges, attorneys, and the public.
- Maintained strict confidentiality of sensitive information while handling a high volume of cases on a daily basis.
- Contributed to court effectiveness by training new staff members on proper procedures, protocols, and software applications used in circuit court operations.
- Provided exceptional customer service while responding promptly and accurately to inquiries from public regarding court procedures and case statuses.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Provided assistance to attorneys and court personnel in courtroom
- Prepared court orders and judgments for signature.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Collaborated with court administrators to develop policies and procedures that improved efficiency and customer satisfaction.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Maintained accurate financial records, ensuring proper collection and disbursement of court fees, fines, and restitution.
Operation Technician
Quaker Oats
01.2019 - 05.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
Sales Representative
US Cellular Wireless
10.2017 - 03.2018
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Shoe Sensation
11.2015 - 12.2017
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Prepared merchandise for sales floor by pricing or tagging.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
Receptionist
Moberly Area Community College
06.2016 - 12.2016
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Reduced incoming call response time by implementing an effective call routing system.
Certified Nurses Aid
North Village Park
03.2008 - 06.2012
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs on geriatric and behavioral health units
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Trained and mentored new staff
- Mock state team to prepare for state audits
- Presented presentations on proper patient care
Education
Bachelor of Science - Marketing
Columbia College
Columbia, MO06.2024
Associate of Arts - Business
Moberly Area Community College
Moberly12.2016
GED -
Moberly Area Community College
Moberly, MO05.2008
Skills
- Policy analysis
- Qualitative Research
- Quantitative skills
- Policy Advocacy
- Customer Service
- Data Entry
- Microsoft Office
- Task Prioritization
- Decision-Making
- Time Management
- Interpersonal Communication
- Self Motivation
- Medical Terminology
Accomplishments
Deans List Fall 2022, Spring 2023 and Fall 2023
Certification
Loma ALMI Certification August 2023
Hootsuite Social Media Marketing Certificate August 2023
Hootsuite Platform Certification August 2023
Timeline
Life Policy Associate
Shelter Insurance
06.2021 - Current
Circuit Court Clerk
Boone County Courts State Of Missouri
05.2019 - 06.2021
Operation Technician
Quaker Oats
01.2019 - 05.2019
Sales Representative
US Cellular Wireless
10.2017 - 03.2018
Receptionist
Moberly Area Community College
06.2016 - 12.2016
Sales Associate
Shoe Sensation
11.2015 - 12.2017
Certified Nurses Aid
North Village Park
03.2008 - 06.2012
Bachelor of Science - Marketing
Columbia College
Associate of Arts - Business
Moberly Area Community College
GED -
Moberly Area Community College
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