Dedicated customer service representative with proven problem resolution and relationship-building skills. Known for enhancing customer satisfaction and streamlining communication processes.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Hub Group
Riverside, MO
07.2019 - Current
Managed customer inquiries and resolved issues to enhance overall satisfaction.
Trained new representatives on company policies and customer service best practices.
Streamlined communication processes between departments to improve response times.
Developed and implemented strategies to reduce customer complaints by addressing root causes.
Coordinated with logistics teams to ensure timely delivery and accurate tracking of shipments.
Led initiatives to optimize workflow efficiency, enhancing team productivity and morale.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Team Leader
Centrinex
Overland Park, KS
10.2016 - 08.2019
Led team in achieving operational goals through effective resource allocation and process optimization.
Developed training programs to enhance team skills and productivity across diverse functions.
Implemented performance metrics to track team progress, ensuring alignment with organizational objectives.
Facilitated regular team meetings to address challenges and foster collaborative problem-solving.
Mentored junior staff, promoting professional development and knowledge sharing within the team.
Coordinated resources effectively to meet project deadlines and achieve desired results.
Cashier Manager
City Fish Market
Kansas City, KS
03.2013 - 03.2019
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer and balanced registers at end of shifts.
Provided exceptional customer service, resolving inquiries and issues promptly.
Collaborated with team members to optimize store operations and workflow.